Service and Parts Director - Southern Auto Group

Job Description

Job Title:  Service and Parts Director

Department:  Service

Location:  Virginia/Hampton Roads

Summary - Manages the efficient and profitable operation of the Service and Parts Department(s)

Essential Duties:  Essential duties include the following (other duties may be assigned as needed)

• Experience with $800K+ Fixed Dept. (large and high grossing)
• Forecasts goals and objectives for the departments and strives to meet them
• Hire, trains, motivates, and monitors performance of Service and Parts Department Managers
• Prepares and administers an annual operating budget for the Service and Parts Departments
• Maintains reporting systems required by general management and the factory
• Attends Manager's meetings
• Monitors the performance of the Service and Parts Departments
• Strives for harmony and teamwork within the departments and with all other departments
• Understands, keeps abreast of, and complies with Federal, State, and local regulations that affect Service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Holds weekly department meetings
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Fosters professional employee development and coordinates with department Managers to determine need for advanced training
• Maintains high-quality service repairs and minimizes comebacks / Conducts periodic spot checks of completed jobs for thoroughness and quality
• Makes customer satisfaction a department priority, ensuring that Service and Parts personnel are courteous and respectful in their interaction with customers
• Handles customer complaints immediately and according to dealership/company guidelines
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information and clarifications to customers
• Develops dealership Service and Parts pricing plans and recommends to dealer or General Manager
• Works with Parts and Service Managers to find ways to improve the overall profitability of the dealership
• Keeps abreast of new equipment and tolls available and recommends purchases
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities
• Serves as liaison with factory representatives
• Maintains safe work environment
• Maintains a professional appearance

Marginal Duties:  Marginal duties include the following (other duties may be assigned as needed)

Supervisory Responsibilities:

• Manages 2 to 4 subordinate supervisors who supervise a total of 15 to 50 employees in the Service and Parts departments
• Responsible for the over direction, coordination, and evaluation fo this unit
• Directly supervises 15 to 50 non-supervisory employees
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Interviewing, hiring, and training employees while planning, assigning, and directing work
• Appraising performance, rewarding and disciplining employees
• Addressing complaints and solving problems

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below and are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Two to four years related experience and/or training; or equivalent combination of education and experience

Experience with $800K+ Fixed Department (large and high grossing)

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organizaiton.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematics or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMAND

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Company Description

The year was 1979 when the Southern Auto Group opened its first location in the Hampton Roads area. Today, this massive conglomerate has grown into 16 core dealerships located in Chesapeake, Newport News, Norfolk, and Virginia Beach.  There are 15 new car brands that include: Chrysler, Jeep, Dodge, Ram Trucks, FIAT, Alfa Romeo, Chevrolet, Ford, Buick, GMC, Kia, Volkswagen, Nissan, Hyundai, and Acura. Plus, state-of-the-art Collision Centers, a Pre-owned Car and Truck Liquidation Outlet, and over 700 employees on its payroll.
 

Our dealerships are always looking for qualified candidates to fill a variety of positions. In addition to the vast opportunities we have available, you will find that management encourages and promotes advancement opportunities within each dealership.  Our Mission Statement is as follows:

Mission Statement:

At Southern Auto Group, our mission is:

• To recognize and fulfill the unique needs of every customer, consistently going above and beyond expectations.
• To provide our employees with the training, resources, and support necessary for personal and professional growth.
• To uphold the highest standards of honesty, integrity, and ethical behavior in all interactions—with customers, employees, suppliers, and the community.
• To lead our industry by delivering quality products and services that create a competitive advantage, driving growth in sales, profitability, and long-term success.

We are committed to hiring and retaining the very best employees in a supportive and positive workplace. The foundation of our culture is low employee turnover, career development, and increasing opportunities for responsibility and compensation. Guided by these principles, we foster an environment where every team member can thrive, contribute, and grow alongside the organization.

Take advantage of this opportunity to work for one of the Largest Auto Groups in Hampton Roads!

Discover more about our organization at DrivingSouthern.com. Or check out our Facebook page at www.facebook.com/SouthernAutoGroup.

We are an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

Benefits

• FREE WELLNESS PLAN
• Health Insurance
• Health Gap Insurance
• TeleMedicine/TeleHealth
• HSA (Health Savings Account)
• Dental Insurance
• Vision Insurance
• Disability Insurance (Short Term and Long Term)
• Supplemental Insurance
• Term Life Insurance with AD&D
• EAP (Employee Assistance Program)
• 401K Retirement Plan Offered by John Hancock
• Identity and Fraud Protection
• Pet Insurance
• Paid Holidays
• Vacation Pay
• Birthday Pay