Communication Skills, Documentation, Identify Issues, Intelligence Gathering, Needs Assessment, Organizational Skills, Plan Meetings, Problem Solving Skills, Purchasing/Procurement, Repair Orders, Resolve Customer Issues, Retail Management, Set Goals, Telephone Skills, Time Management, Warehousing
Position Functions:
- Generate, monitor, and close repair orders with accuracy, ensuring all documentation, service tracking, and supporting records are complete.
- Coordinate service appointments, repair estimates, authorizations, customer communications, and complaint resolution.
- Provide timely updates to drivers on repair status and assist with identifying service needs in a professional and courteous manner.
- Monitor repair progress, collaborate with shop management, and resolve delays or issues related to parts or repair orders.
- Issue correct tractor and trailer parts to technicians, recording all transactions to the appropriate repair orders.
- Order required parts from approved vendors when not available in stock and ensure timely procurement and delivery.
- Receive, stock, and organize incoming parts shipments, maintaining a clean and orderly warehouse and office environment.
- Maintain up-to-date service files, technical bulletins, and department records for shop reference.
- Provide phone and office coverage, assist with department files, and ensure continuous workflow support.
- Collaborate with supervisors and managers to troubleshoot service or parts concerns and follow directives in their absence.
- Perform additional duties as assigned to support overall service and parts operations.
- Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce.
- Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice.
- Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations.
- Performs other duties as assigned.
What You'll Do:
PLACE POSITION SUMMARY TEXT HERE & JOB DUTIES BELOW