Service and Learning Director

Application Instructions

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Number of Positions: 1

Work Location: Hybrid On-Site/Remote

Position Overview

City Year Miami is seeking a dynamic Director of Service and Learning that will report directly to the Managing Director of Impact and play a critical role on the Impact leadership team.

The Director of Service and Learning leads the Service and Learning team at City Year Miami and is the driver of the AmeriCorps Member journey from confirmation to graduation.

In support of City Year Miami''s Impact goals, the Director of Service and Learning facilitates continuous improvement cycles with staff and corps, plans and implements the site''s learning strategy for corps, and coordinates with the Impact Leadership team in support of staff learning.

The Director of Service and Learning will manage an Impact Coach and an AmeriCorps Member (ACM) Experience and Operations Manager, while partnering with all Impact department staff members to define optimal team processes to achieve site goals.

Job Description

In partnership with the Impact Leadership Team, develop a site learning plan in collaboration with City Year Headquarters Learning and Development and the broader Impact Team (IC, L&D, IDs). Lead the planning, execution, resourcing and logistics of learning for the site, including:

• Develop and oversee the management of a calendar that aligns with site operational and learning priorities as established by the learning team and Impact Directors (IDs) with input/support from Impact Managers (IMs).
• With site Impact Team, plan and lead execution of Basic Training Academy and other special learning events including Mid-Year Summit and Learning & Development (L&D) Training Days.
• Observe and coach ACMs in the school environment to ensure they are equipped to meet City Year standards as practitioners of Tier I and Tier 2 interventions (requires travel to Miami schools 2-3 times per month from September - June). The Service & Learning Director would also support Impact Managers in providing such feedback for Corps.
• Coordinate learning and development for Senior and Second Year ACMs, two cohorts of ACMs returning for a second year of service.
• Supervise Impact Coach to help create and implement shared learning among AmeriCorps Members and Impact Staff (i.e. Communities of practice).
• Work with site leaders to ensure adequate time, space and resources to achieve learning goals and reinforce a culture of continuous learning.
• Oversee AmeriCorps Experience and Operations Manager (LDM) in managing site LACY and Idealist Journey, as well as other ACM membership programs.
• Identify, build, and maintain relationships with key stakeholders in the Miami area who will support the Learning and Development program and provide high quality learning and trainings to our AmeriCorps members.
• Supervise ACM Experience and Operations Manager in identifying and managing venue relationships.
• Supervise ACM Experience and Operations Manager in executing training-related logistics, including supply and equipment requirements, event set-up and break-down, contract execution and payments, management of department purchase card, and additional tasks as needed for training days.

Lead Site Continuous Learning

With Impact Team, regularly assess progress against key impact and ACM experience indicators in order to identify successes and opportunities for improvement in learning plan.

• Ensure key learning from training evaluations are incorporated into future trainings (content, delivery modes, facilitation, logistics, etc.)
• Seek out, document and share learning best practices.
• Encourage and lead observation and feedback loop processes for staff and ACMs to offer insights about the team's effectiveness and support continuous improvement.
• Seek out resources and trainings aligned to the future direction of City Year Miami as it relates to ACM learning and development and innovations to service implementation.

Drive Content Development and Facilitation

Establish content management process (i.e., creation, publication, version control, access, and content maintenance) that will position City Year Miami staff to lead meaningful training experiences for AmeriCorps Members.

• Execute high quality learning content development and delivery

• Ensure adequate resources (i.e., internal and external experts, time, space) to support high quality content development and delivery.

• Secure and coordinate internal and external content experts as learning designers and facilitators. Includes leading IMs and ICs in content design/facilitation of corps L&D.

• Customize HQ content and produce locally designed content as needed to meet learning needs.

• Train and develop staff to lead and facilitate meaningful learning spaces.

• Support IMs and IC in identifying team-specific learning needs and managing customized learning opportunities.

• Manage Impact Coach to prepare and coordinate internal and external facilitators.

• Evaluate L&D program on an on-going basis to ensure that it meets the needs of ACMs, partners, and Program staff.

• Collaborate with City Year's national network of L&D professionals to share best practices and continue to develop the L&D program

• Encourage and lead feedback loop focused on staff development and facilitation of learning and development content to offer insights about the team's effectiveness and support continuous improvement for future training and development spaces.

• Serve as primary liaison to Miami-Dade County Public schools regarding services and ACM development, communicating directly with Instructional Supervisors and Curriculum Support Specialists as necessary.

Benefits

Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.

Employment at City Year is at-will.

City Year does not sponsor work authorization visas.