Service Advisors
HIGH ACHIEVERS EARN HIGH REWARDS!
Hyundai of Mesquite is excited to welcome motivated and customer‑focused Service Advisors to join our growing Service Center. As a key representative of our Service Department, the Service Advisor serves as the primary point of contact for our customers-helping them understand their vehicle's maintenance and repair needs, outlining service options, and providing clear cost estimates before coordinating with our Technicians.
Employee Benefits & Compensation Package:
- Paid time off (PTO) and Holiday pay
- Company paid life insurance
- Health and wellness plans
- Medical, dental, vision, and supplemental insurance
- Flexible Spending accounts
- Financial retirement plans WITH COMPANY MATCHING
- 401K and ROTH
- Employee Discounts
Role Responsibilities
- Provide Expert Customer Guidance: Clearly explain maintenance and repair recommendations, associated costs, and service options. Address customer questions and concerns while ensuring a positive and satisfactory service experience.
- Manage Service Documentation: Maintain accurate customer and vehicle records, create invoices, process payments, verify warranty coverage. Ensure all database entries and billing details are complete and accurate.
- Promote Service Offerings: Recommend additional services, products, and maintenance solutions. Support the Service Department's sales goals by proactively identifying customer needs and contributing to revenue targets.
- Coordinate Service Appointments: Schedule customer visits and work closely with technicians to prepare detailed Repair Orders. Document customer-reported issues, required repairs, and cost estimates clearly and accurately.
- Verify Insurance & Arrange Loaner Vehicles: Confirm customers' insurance information and coordinate loaner vehicles when needed. Collaborate with the Rental Agent to ensure customers have appropriate transportation during service.
- Provide Ongoing Service Updates: Maintain consistent communication with customers by delivering progress updates throughout the repair process. Ensure customers are informed about timelines and completion expectations.
Employee Prerequisites
- Flexible availability to support business needs
- Sales experience with a working knowledge of the automotive industry
- Basic computer skills and comfort navigating software systems
- Ability to complete onboarding efficiently
- Ability to stand, walk, or sit for extended periods (up to 5 hours)
- Strong verbal and written communication skills, with the ability to read and interpret documents, prepare routine reports, and interact effectively with customers, colleagues, and management
Job Type:
Full-time
We are an Equal Opportunity Employer. All applicants must be at least 18 years of age and legally authorized to work in the United States. A valid driver's license is required, and candidates must successfully complete all pre‑employment screening processes.
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