Calendar Management, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Disability Insurance, Driver's License, Establish Priorities, Genetics, Heavy Equipment/Vehicles, High School Diploma, Life Insurance, Multitasking, Repair Orders, Writing Skills
LOCATION
Charlotte, NC
POSTED
25 days ago
Description
Service Writer
Charlotte, NC | Vermeer All Roads
Are you customer-focused, detail oriented and enjoy being around heavy equipment? Look no further...Vermeer All Roads in Charlotte, NC is searching for a Service Writer to join our growing team. This role acts as the first point of contact for our service department and our customers. You will coordinate repairs, communicate timelines, and ensure a first-class customer experience. Prior service advisor experience is required; heavy equipment or heavy-duty background preferred.
Compensation
Base salary plus monthly commission
Full-time, Monday - Friday
Benefits
Medical, dental, vision, disability, and life insurance (eligible the 1st of the month after 30 days)
401(k) with company contribution
Paid time off and company-paid holidays
Tuition reimbursement
Employee referral bonus program
Responsibilities
Provide excellent customer service and act as liaison between customers and the dealership
Schedule service appointments and prepare accurate estimates
Advise customers on maintenance based on manufacturer specifications
Create, update, and document repair and work orders
Maintain strong customer relationships to drive retention and referrals
Proactively update customers on repair status, estimate changes, and pickup timing
Perform other duties as assigned
Qualifications
High School Diploma or GED
Valid driver's license
Previous service writing/advisor experience required
Heavy-duty or heavy-equipment experience preferred
Strong customer service, multitasking, prioritization, and efficiency skills
Work Authorization
All Roads does not provide H1-B sponsorship.
AAP / EEO Statement
All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Reasonable accommodations will be provided unless they impose undue hardship.
Apply Today!
Join Vermeer All Roads to become part of an awesome team built on service excellence, quality, and growth!