Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the worlds transition to sustainable energy.
Provide exceptional customer service by promptly addressing inquiries and concerns taking ownership of service visits and fostering a welcoming environment for our customers
Assess technical issues explain service needs to customers in understandable terms and offer solutions over the phone when possible
Actively listen to customer concerns ask clarifying questions to identify issues accurately and escalate to Service Manager as needed
Effectively communicate with Technicians and accurately document service details into the Dealer Management System with meticulous attention to detail
Conduct transactions guide customers through corrections and summarize repair work performed
Efficiently manage multiple appointments and priorities while maintaining organized records providing prompt status updates and ensuring thorough follow-up
Build trust with customers by providing empathetic service handling complex issues with patience and creating positive experiences that drive loyalty and repeat business
Knowledge of vehicle maintenance and repair methods including familiarity with tools materials and techniques
Strong communication skills to provide precise estimates status updates and technical information to customers in an understandable manner
Excellent problem-solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service team
Demonstrated patience and empathy when handling complex vehicle issues or challenging customer situations
Superior time management and organizational skills to maintain accurate service records and prevent errors while meeting business-critical deadlines
Proficiency in Dealer Management Systems Outlook and MS Office with a proactive willingness to learn emerging automotive technologies
Valid drivers license required
Benefits
Along with competitive pay as a full-time Tesla employee you are eligible for the following benefits at day 1 of hire
Medical plans > plan options with 0 payroll deduction
Family-building fertility adoption and surrogacy benefits
Dental including orthodontic coverage and vision plans both have options with a 0 paycheck contribution
Company Paid Health Savings Accounts HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts FSA
401k with employer match Employee Stock Purchase Plans and other financial benefits
Company paid Basic Life AD&D Short-term and long-term disability insurance 90 day waiting period
Employee Assistance Program
Sick and Vacation time Flex time for salary positions Accrued hours for Hourly positions and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include critical illness hospital indemnity accident insurance theft & legal services and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation
19.19 - 35.34hour cash and stock awards benefits
Pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.