| Location | Rochester, MI |
Service Advisor Position Crestview Cadillac is seeking a dedicated and customer-focused Service Advisor to join our team in Rochester Hills, MI. In this role, you will be the liaison between our service department and our valued customers, ensuring a seamless and positive service experience. You will be responsible for understanding customer needs, providing expert advice, and coordinating service appointments to maintain high levels of customer satisfaction.Responsibilities Greet customers and identify their service needs clearly and accuratelyProvide detailed vehicle service explanations, cost estimates, and timelinesSchedule service appointments and maintain communication throughout the service processCoordinate with technicians to ensure timely and quality service deliveryProcess service orders, inspections, and invoices accuratelyMaintain up-to-date knowledge of vehicle maintenance and repairs to assist customers effectivelyHandle customer inquiries and resolve any issues in a professional mannerPromote additional services and products based on customer needsRequirements Previous experience as a Service Advisor requiredExcellent communication and interpersonal skillsStrong organizational skills with the ability to manage multiple tasksProficiency with computer systems and service management softwareAbility to explain complex technical information clearly to customersProblem-solving skills and detail-oriented approachValid driver's license and reliable transportationBenefits Competitive compensation packageHealth, dental, and vision insurance options401(k) retirement plan participationPaid time off and holidaysEmployee vehicle discountsOpportunities for professional growth and developmentAbout the Company Crestview Cadillac is a privately owned premier luxury automotive dealership located in Rochester Hills, MI, dedicated to delivering exceptional customer service and quality vehicles since 1986. We pride ourselves on building lasting relationships with our customers through integrity, expertise, and a commitment to excellence. Join our team and be part of a company that values your contributions and supports your career growth.