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Crestview Cadillac is seeking a dedicated and customer-focused Service Advisor to join our team in Rochester Hills, MI. In this role, you will be the liaison between our service department and our valued customers, ensuring a seamless and positive service experience. You will be responsible for understanding customer needs, providing expert advice, and coordinating service appointments to maintain high levels of customer satisfaction.
Responsibilities
- Greet customers and identify their service needs clearly and accurately
- Provide detailed vehicle service explanations, cost estimates, and timelines
- Schedule service appointments and maintain communication throughout the service process
- Coordinate with technicians to ensure timely and quality service delivery
- Process service orders, inspections, and invoices accurately
- Maintain up-to-date knowledge of vehicle maintenance and repairs to assist customers effectively
- Handle customer inquiries and resolve any issues in a professional manner
- Promote additional services and products based on customer needs
Requirements
- Previous experience as a Service Advisor required
- Excellent communication and interpersonal skills
- Strong organizational skills with the ability to manage multiple tasks
- Proficiency with computer systems and service management software
- Ability to explain complex technical information clearly to customers
- Problem-solving skills and detail-oriented approach
- Valid driver’s license and reliable transportation
Benefits
- Competitive compensation package
- Health, dental, and vision insurance options
- 401(k) retirement plan participation
- Paid time off and holidays
- Employee vehicle discounts
- Opportunities for professional growth and development
About the Company
Crestview Cadillac is a privately owned premier luxury automotive dealership located in Rochester Hills, MI, dedicated to delivering exceptional customer service and quality vehicles since 1986. We pride ourselves on building lasting relationships with our customers through integrity, expertise, and a commitment to excellence. Join our team and be part of a company that values your contributions and supports your career growth.