Automotive Repair and Maintenance, Communication Skills, Customer Support/Service, Delivery Management, Documentation, Driver's License, Electricity, Employee Assistance Plan, High School Diploma, Internet Technology, Problem Solving Skills, Purchasing/Procurement, Regulatory Compliance, Resolve Customer Issues, Safety Process, Service Delivery, Telehealth
Company Description
Are you ready to accelerate your career while growing both professionally and personally? Cycle Springs Powersports, LLC, a division of the Dimmitt Automotive Group, is seeking motivated individuals who are passionate about excellence and driven to succeed.
Job Description
Sign-on bonus of up to $3,000 depending upon industry experience, skills and certifications!
The Service Advisor is the center of communication for service/repair activities and the liaison between Cycle Springs guests and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand guest problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the guests and the technicians in terms of service delivery.
Responsibilities
- Schedules service for guests either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Complies with and enforces all safety policies and procedures
- Welcomes each guest with a prompt and enthusiastic greeting
- Personally refers guests with complaints that cannot be satisfied at the service advisor level to the service manager
Qualifications
- High school diploma or GED
- 3-5 years of high luxury dealer experience as a Service Advisor required
- Broad scope of automotive mechanical/electrical knowledge
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Unrestricted driver's license and clean driving record
- Basic computer and internet skills
Benefits
Group Benefits eligibility for full-time associates is 1st of month after 60 days. The plan includes:
- Medical
- Health Savings Account
- Telehealth
- Dental
- Vision
- Basic Group Life and AD&D – Employer Provided
- Voluntary Life Insurance – Employee / Spouse / Child(ren)
- Long Term Disability
- Short Term Disability
- Accident/Critical Illness
- 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years
Wait, there’s more!
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Associate Discounts on Vehicle Purchases, Parts, and Service
D
Dimmitt Automotive Group