Service Advisor - Porsche of Boston

About AsburyHerb Chambers -------------------------

AsburyHerb Chambers is part of Asbury Automotive Group NYSE ABG, a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture, which is grounded in our North Star and Compass and powered by our DRIVEvalues, focuses on the vision of becoming the most guest-centric automotive retailer.

At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive, and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

Compensation ------------

The annual compensation for this role is $70,000-$80,000, which is comprised of a base salary and a portion of department profit to be determined as part of the pay plan. The final pay offered to a successful candidate will be dependent on several factors, including but not limited to:

• Type and years of experience within the job
• Type and years of experience within the industry
• Education

Service Advisor ----------------

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day.

We are looking for an energetic, customer-focused Service Advisor who will help us redefine the car-buying experience.

Responsibilities -----------------

The Service Advisor is the face of the dealership for service customers. It is the Service Advisors responsibility to:

• Present and sell needed products or services to the customer in a professional manner while adhering to the manufacturers published maintenance schedule and requirements.
• Build rapport with the customer to promote customer satisfaction and customer retention.

Key Responsibilities --------------------

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturer specifications.
• Generate and provide customers with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post-follow-up resulting in return visits, increased sales, and admirable CSI (Customer Satisfaction Index).
• Strictly follow the manufacturers warranty guidelines and procedures.
• Conduct business in an honest manner that maintains the manufacturers Customer Satisfaction Index (CSI) at or above Asburys specified goals in service for district, regional, and national scores.
• Comply with all federal, state, and local laws and company policy regarding the safeguarding of all customer, company, and manufacturer information as well as customers vehicle and property.
• Must be able to manage in a fast-paced work environment with limited supervision.
• Must have great customer service phone and computer skills.
• Previous automotive Service Advisor experience is heavily preferred.
• Must be a minimum of 18 years of age.
• Must have a valid drivers license.
• Must be able to pass pre-employment screening, background, and drug test.

Company Benefits -----------------

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.

Benefits include:

• Pay and recognition
• Paid holidays and paid time off
• Deferred holiday pay match
• Paid training
• Stock awards
• Select management and front-line team members eligible
• Insurance (retirement, medical, vision, dental, accident, critical illness, and hospital indemnity plans)
• Up to 12 weeks paid pregnancy leave, disability leave, and paid parental leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and long-term disability plans
• Life insurance (whole life and term)
• 401(k) with company match
• Learning tuition assistance and career development
• Digital career path tool to assist with career development
• Continuous training through Asburys Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive employee referral program with bonus opportunities