BenefitsLocally Owned BusinessTeam oriented environmentOpportunity for GrowthFlexibilityCompetitive CompensationTop-Performing Automotive Service Advisor WantedTop-Performing Automotive Service Advisor Wanted.Ready to Leave the Dealership World Behind? Tired of working weekends?Pensacola A/C & Auto Service Center is seeking an experienced Automotive Service Advisor to join our rapidly growing team.This is not an entry-level position.We are looking for a proven automotive service professional with 3-5 years of successful service advisor experience who can demonstrate a track record of delivering exceptional customer experiences, building long-term customer relationships, and helping customers make informed decisions about their vehicles.We are not looking for someone who simply talks about great customer service. We are looking for someone who has consistently delivered it.Our ideal candidate understands that customer service and customer experience are not the same thing. Anyone can answer phones and write repair orders. We are looking for someone who takes ownership of the entire customer journey and is committed to creating an experience that exceeds expectations every single time.At Pensacola A/C & Auto, we believe automotive repair should be built on honesty, transparency, education, and genuine care for people. Our advisors play a critical role in building trust with customers and creating lifelong relationships that drive our business's success.As a family-owned company experiencing rapid growth, we are making a significant impact on the automotive repair industry in Pensacola. We prioritize our employees, invest in their success, and foster a supportive environment where every team member has the opportunity to make a meaningful impact.If you're looking to contribute to a thriving organization that values integrity, teamwork, accountability, and excellence, we'd love to meet you.What You'll DoDeliver an elite customer experience from initial contact through vehicle deliveryBuild trust‑based relationships with customers through honesty, professionalism, and exceptional communicationGreet customers warmly and create a welcoming, professional environmentListen carefully to customer concerns and accurately document vehicle issuesCommunicate effectively with technicians regarding diagnostics and repair recommendationsPresent repair recommendations with confidence, professionalism, and transparencyGenerate accurate estimates and repair orders using our shop management systemMaintain proactive communication with customers throughout the repair processCoordinate appointments and workflow to maximize efficiency and customer satisfactionDeliver completed vehicles while ensuring customers fully understand the repairs performedMaintain detailed and accurate customer and vehicle recordsWork closely with management and technicians to achieve company goalsConsistently look for opportunities to exceed customer expectations and create memorable experiencesWhat We're Looking ForRequired QualificationsMinimum 3-5 years of Automotive Service Advisor experienceProven history of delivering outstanding customer experiencesStrong sales and relationship‑building skillsExcellent verbal and written communication skillsStrong organizational and time‑management abilitiesAbility to thrive in a fast‑paced environmentHigh level of professionalism and personal accountabilityPositive attitude and team‑first mindsetStrong work ethic and commitment to excellencePreferred QualificationsExperience with Tekmetric or similar shop management softwareStrong automotive knowledge and understanding of vehicle systemsExperience achieving sales and gross profit goals while maintaining high customer satisfactionLeadership or mentoring experienceCompensation$75,000 - $125,000+ Per YearOur compensation plan rewards performance, production, professionalism, and customer satisfaction. Top performers have significant earning potential.BenefitsMonday‑Friday scheduleNo weekendsCompetitive weekly payPaid vacationCompany‑paid holidaysMedical insurance optionsDental insuranceVision insuranceLife insurance401(k) retirement planEmployee discounts for personal and immediate family vehiclesOngoing training and professional developmentCareer advancement opportunitiesWhy Pensacola A/C & Auto?At Pensacola A/C & Auto Service Center, our mission is simple: Auto Repair from People Who Care.We believe in doing the right thing, even when nobody is watching. We believe in building relationships, serving our community, and creating a workplace where people enjoy coming to work every day.Our Team is Committed to:IntegrityAccountabilityContinuous improvementGoing the extra mileBuilding positive relationshipsDelivering an exceptional customer experienceWe're not looking for an average service advisor. We're looking for someone who wants to help us raise the standard for automotive service in Pensacola.If you're ready to join a growing organization where your contributions matter and your success is recognized, we encourage you to apply.This shop is independently owned and operated. Your application will go directly to the shop owner and all hiring decisions will be made by the management of this shop. All inquiries about employment at this shop should be made directly to the shop location, and not to Elite Worldwide Corporate.#J-18808-Ljbffr