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Service Advisor

Casey BMW

Newport News, VA

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JOB DETAILS
SKILLS
Automotive Repair and Maintenance, Communication Skills, Customer Experience, Customer Satisfaction, Customer Support/Service, Dental Insurance, Develop and Maintain Customers, Driver's License, Flexible Spending Accounts, Genetics, Healthcare, Identify Issues, Organizational Skills, Prescription Drugs, Sales, Time Management, Vision Plan
LOCATION
Newport News, VA
POSTED
1 day ago
Service Advisor - Join the Winning Team at Casey Auto Group!

Are you a customer service expert with a passion for cars? Casey Auto Group, a family-owned business with over 60 years, is seeking a motivated and dynamic Automotive Service Advisor to join our team. This is your opportunity to be the trusted link between our customers and our expert technicians, all while building a rewarding and stable career.

At Casey Auto Group, you'll be the face of our service department, helping customers feel confident and cared for. You'll work with some of the best American and import vehicle lines, from entry-level to high-end luxury.

Why You'll Love It Here:
  • Customer Champion: This role involves direct communication with customers, helping them understand their vehicle's needs and ensuring a positive experience.
  • Career Growth: There are opportunities for advancement within the Casey Auto Group. Starting as a service advisor can lead to management roles or other specialized positions.
  • Job Stability: As a family-owned and operated company, we offer stable employment in an industry that is always in demand.
  • Passion for Cars: If you have an interest in vehicles and mechanics, this role allows you to immerse yourself in that passion daily.
Your Responsibilities:

As a Service Advisor, you will play a key role in delivering an exceptional customer experience. Your responsibilities will include:
  • Overseeing service orders and the flow of the Drive Lane to ensure prompt, courteous, and effective service.
  • Providing concierge support for all owner inquiries, whether over the phone or in person.
  • Distributing work efficiently among technicians and ensuring the daily inventory of technician time is consistently sold.
  • Answering technical questions about vehicle problems, warranties, services, and repairs.
  • Maintaining customer happiness scores at or above company standards.
  • Assisting in diagnosing vehicle problems, ordering parts, and overseeing warranty claims.
  • Collaborating with upper management on hiring and disciplinary decisions for the service department.
Qualifications:

We're seeking a service-oriented individual who is eager to excel in a fast-paced environment. You should have:
  • Previous experience.
  • Demonstrated ability to manage others.
  • Strong record of positive customer satisfaction results.
  • Organized and friendly personality with fantastic communication skills.
  • Time management skills and the ability to work with little supervision.
  • A professional, well-groomed personal appearance.
  • A valid driver's license and a clean driving record.
  • Must be at least 18 years of age.
What We Will Give You:

At Casey Auto Group, we take care of our team members with a comprehensive benefits package and the resources you need to succeed:
  • Competitive Pay and weekly paychecks
  • Professional Development: Ongoing training and career advancement opportunities
  • Comprehensive Benefits:
    • Medical, Dental, and Vision Insurance
    • FSA/HSA/LPFSA
    • Prescription drug coverage
    • HealthJoy App- company paid healthcare navigation tool
    • Employee Assistance Program
    • 401(k) with company contribution upon eligibility
    • Short- and Long-Term Disability
    • Legal Resources coverage & ID Protection
  • Work-Life Balance:
    • Vacation & Holiday pay
  • Employee Perks:
    • Employee referral bonus programs
    • Employee parts & service discounts
    • Discounted gym memberships to OneLife & YMCA


Accelerate Your Career Today!

This isn't just a job-it's a career path with limitless potential. If you're a passionate, motivated professional who shares our drive for excellence, Casey Auto Group is the place for you.

Apply today and join the Casey Auto Group family-where success is driven by passion, performance, and persistence.

Casey Auto Group is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About the Company

C

Casey BMW