Nashville Nissan is seeking a highly motivated and customer-focused individual for the role of Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service to clients who visit our dealership for car maintenance and repairs. This individual contributor position offers a full-time, salaried role with great benefits and the opportunity for growth in the automotive industry. The job is based in Nashville, Tennessee and represents an excellent opportunity for individuals interested in a career in sales within the auto industry.
Competitive salary
Full benefits package, including medical, dental, and vision coverage
401k retirement plan
Paid time off and holidays
Opportunities for growth and career advancement in the automotive industry
Greet and assist customers in a friendly and professional manner
Listen to customer concerns and accurately document them
Provide accurate and detailed information about recommended services and repairs
Work closely with the service team to ensure prompt and efficient completion of repairs
Keep customers informed of the status of their vehicle throughout the repair process
Make recommendations additional services as needed
Maintain a positive and professional attitude when dealing with customers
Ensure high levels of customer satisfaction and retention
Follow up with customers after their service visit to ensure their satisfaction and address any concerns
Maintain knowledge of current and upcoming products and services offered by the dealership
Meet and exceed sales and customer satisfaction targets
Adhere to all company policies and procedures
High school diploma or equivalent
Previous experience in a customer-facing role, preferably in the automotive industry
Excellent communication and interpersonal skills
Strong sales and customer service abilities
Familiarity with automotive technical terminology is a plus
Must work well in a fast-paced, team-oriented environment
Must possess a positive and professional demeanor
Ability to multitask and prioritize tasks effectively
Must be available to work evenings and weekends, as needed
EEOC statement: Nashville Nissan is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace and welcome candidates from all backgrounds to apply.