Service Advisor - Nashville, Tennessee, United States

Automotive Service AdvisorThe Service Advisor is the center of communication for service/repair activities and the liaison between customers and the technicians.Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand customer problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the customers and the technicians in terms of service delivery. They make sure the customer knows what repairs are needed and what repairs and maintenance are recommended.The ideal candidate has a high school diploma or GED, may have some post-secondary automotive training or experience, at least one year of dealer-level or large facility experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record.They must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position.ResponsibilitiesSchedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problemsFollows up on status of repairs to ensure vehicle is ready when promised, informs customer in advance when car can't be ready at the promised time, and obtains authorization from customers when repair estimates are revisedMakes repair recommendations and manages delivery of repairs by setting and managing customer expectationsEnsures that all completed repairs have gone through quality control and/or a road testMaintains current knowledge of vehicle operation, warranties, campaigns, and other service information, such as state lemon laws and Technical Service Bulletins (TSB)Ensures all service level targets are met or exceededEnsures that required documentation is complete and is in compliance with regulations and standardsComplies with and enforces all safety policies and proceduresAttends all staff meetings, trainings, and educational classes as requiredPerforms other duties as assignedRequirementsHigh school diploma or GEDOne year of dealer-level or large facility experience preferredValid and unrestricted driver's license and clean driving recordProfessional and dependableSafety and customer service orientedBasic computer and internet skillsOutstanding communication skillsProfessional appearance and work ethicAbility to read and comprehend instructionsAble to bend, kneel, squat, stand, and lift heavy objects as neededCompensationCompetitive Pay Based on ExperienceMedical BenefitsPaid VacationHolidaysProfessional WorkplaceNon-Smoking WorkplaceDrug Free WorkplaceOpportunity for AdvancementDirect Deposit401(k) with Company MatchVictory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.We are an Equal Opportunity Employer and a drug free workplace.#J-18808-Ljbffr