JOB REQUIREMENTS: What to Expect Tesla is seeking a Service Advisor
dedicated to advancing one of the most innovative vehicle brands
globally. This role demands a substantial degree of engagement with both
customers and internal teams. The ideal candidate will excel in
delivering exceptional customer service and demonstrate an aptitude for
developing technical expertise in servicing vehicles. Members of our
service team must be passionate about supporting cutting-edge EV
technology and accelerating the world's transition to sustainable
energy. What You'll Do Provide exceptional customer service by promptly
addressing inquiries and concerns, taking ownership of service visits,
and fostering a welcoming environment for our customers Assess technical
issues, explain service needs to customers in understandable terms, and
offer solutions over the phone when possible Actively listen to customer
concerns, ask clarifying questions to identify issues accurately, and
escalate to Service Manager as needed Effectively communicate with
Technicians and accurately document service details into the Dealer
Management System with meticulous attention to detail Conduct
transactions, guide customers through corrections, and summarize repair
work performed Efficiently manage multiple appointments and priorities
while maintaining organized records, providing prompt status updates,
and ensuring thorough follow-up Build trust with customers by providing
empathetic service, handling complex issues with patience, and creating
positive experiences that drive loyalty and repeat business What You'll
Bring Knowledge of vehicle maintenance and repair methods, including
familiarity with tools, materials, and techniques Strong communication
skills to provide precise estimates, status updates, and technical
information to customers in an understandable manner Excellent
problem-solving abilities to troubleshoot issues effectively and develop
timely solutions in collaboration with the service team Demonstrated
patience and empathy when handling complex vehicle issues or challenging
customer situations Superior time management and organizational skills
to maintain accurate service records and prevent errors while meeting
business-critical deadlines Proficiency in Dealer Management System(s),
Outlook, and MS Office with a proactive willingness to learn emerging
automotive technologies Valid driver's license required Compensation
and Benefits Benefits Along with competitive pay, as a full-time Tesla
employee, you are eligible for the following benefits... For full info
follow application link. Tesla is an Equal Opportunity / Affirmative
Action employer committed to diversity in the workplace. All qualified
applicants will receive consideration for employment without regard to
race, color, religion, sex, sexual orientation, age, national origin,
disability, protected veteran status, gender identity or any other
factor protected by applicable federal, state or local laws. *
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/8145ED583CF14E01