Automotive Industry, Background Investigation, Communication Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Driver's License, Genetics, Identify Issues, Interpersonal Skills, Leadership, Maintain Compliance, Multitasking, Operations Management, Organizational Skills, Performance Management, Productivity Management, Professional Services, Regulations, Regulatory Compliance, Sales, Service Delivery, Staff Development, State Laws and Regulations, Team Lead/Manager, Team Player, Time Management
LOCATION
Milwaukee, WI
POSTED
3 days ago
Service Advisor
Rosen Automotive Group is seeking a customer-focused and driven Service Advisor to join our Rosen Honda team. This role is critical to delivering an exceptional service experience while ensuring efficient operations within the service department. If you thrive in a fast-paced environment, enjoy building relationships, and have a passion for the automotive industry, we want to hear from you.
Position Summary
The Service Advisor serves as the primary point of contact for customers in the service department, ensuring a seamless and positive experience from vehicle drop-off through completion. This role requires strong communication, organization, and the ability to manage workflow while maintaining high customer satisfaction.
Key Responsibilities
Oversee service orders and manage the flow of the drive lane to ensure prompt and efficient service
Deliver a high-level customer experience by providing courteous, timely, and professional service
Act as a concierge for customer inquiries (phone and in-person), ensuring all needs are handled effectively
Maximize technician productivity by ensuring available service time is fully utilized
Efficiently distribute work among technicians
Communicate clearly with customers regarding vehicle concerns, recommended services, warranties, and repairs
Maintain customer satisfaction scores in alignment with company standards
Assist with diagnosing vehicle issues and coordinate parts/tools as needed
Oversee warranty claim administration
Support training and supervision of service department team members
Schedule staff and assign daily tasks
Reinforce company policies and ensure compliance with all applicable laws and regulations
Build and maintain strong relationships with manufacturer partners
Collaborate with leadership on hiring, performance management, and disciplinary decisions
Qualifications
Organized, personable, and customer-focused
Proven ability to lead and manage others
Strong time management and multitasking skills
Excellent communication and interpersonal skills
Professional appearance and demeanor
Demonstrated success in customer service and sales
Track record of high customer satisfaction results
Team-oriented with strong self-motivation
Ability to work independently with minimal supervision
Valid driver's license and clean driving record
Willingness to complete a background check and drug screening
Why Join Rosen Automotive Group?
Competitive compensation and performance incentives
Growth opportunities within a respected automotive group
Supportive, team-oriented work environment
Commitment to employee development and success
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.