Overview Job Title: Service AdvisorCompany: Mercedes-Benz of Richmond; Murgado Automotive GroupLocation: Richmond, VAJob Type: Full-timeAbout Us:At Mercedes-Benz of Richmond, we are committed to providing exceptional service to our customers. Our state-of-the-art facility and dedicated team ensure that every vehicle receives the utmost care and attention. We are looking for a professional and customer-focused Service Advisor to join our team and help us continue our tradition of excellence.Salary: $65,000 - $120,000 a yearResponsibilities Greet customers and assist with their service needsSchedule service appointments and coordinate with the service teamProvide accurate estimates for repair and maintenance servicesCommunicate with customers about their vehicle's status and any additional services neededEnsure timely and efficient completion of all service workMaintain accurate records of service orders and customer interactionsAddress and resolve any customer concerns or complaints promptlyPromote additional services and maintenance programs to customersCollaborate with the parts and service team to ensure a seamless service experienceQualifications Previous experience as a Service Advisor or in a customer service role, preferably in the automotive industryStrong communication and interpersonal skillsExcellent organizational and time management abilitiesAbility to work in a fast-paced environment and handle multiple tasksProficient in using computer systems and software related to automotive serviceKnowledge of automotive repair and maintenance processes is a plusValid driver's license and clean driving recordBenefits Competitive salary and commission structureHealth, dental, and vision insurancePaid time off and holidaysOngoing training and professional development opportunitiesFriendly and supportive work environment#J-18808-Ljbffr