️ Key Responsibilities

1. Customer Interaction

• Greet customers with a friendly, professional attitude
• Listen carefully to vehicle concerns and document details accurately
• Communicate clearly between customers and technicians
• Build trust and long-term relationships through excellent service

2. Service Coordination

• Schedule, confirm, and organize service appointments
• Gather vehicle history, symptoms, and service needs
• Recommend maintenance and repairs following manufacturer guidelines
• Ensure technicians have accurate information for diagnosis

3. Estimates & Approvals

• Prepare accurate estimates for parts and labor
• Explain repair needs in simple, easy‑to‑understand terms
• Obtain customer approval before work begins
• Maintain transparency throughout the repair process

4. Repair Order & Workflow Management

• Create and manage repair orders in the shop management system
• Document all services performed and parts used
• Coordinate job flow to ensure timely repairs
• Maintain clear communication with technicians

5. Customer Satisfaction

• Follow up after service visits
• Resolve customer concerns professionally
• Strive to exceed expectations at every step

 What We're Looking For

• 3–5 years of Service Advisor experience (preferred)
• Strong communication & customer service skills
• Ability to multitask and stay organized
• Working knowledge of automotive systems (not technician‑level)
• Proficiency with computer systems & shop software
• Positive, team‑oriented attitude
• High school diploma or equivalent

 Benefits & Perks

• Competitive Pay
• Medical, Dental, Vision Insurance
• Paid Vacation & Paid Holidays
• Professional, Friendly Work Environment
• Career‑Long Training & Development

 Ready for a Better Shop? Apply Today.

Join Main Street Auto and be part of a team that values your professionalism, supports your success, and treats customers the right way.

 Apply now — we review applications daily.