Service Advisor-Madison, AL

Who We AreAt Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full‑service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one‑stop shop for truckers, owner operators, fleets and companies. Combined with our leasing and rental business and financial services division, VVG stands as the premier truck dealership.What's in it for YouVelocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top‑notch customer service, both within the company and to our valued clients. When you join VVG you'll experience an extraordinary work environment, competitive compensation and a comprehensive benefits package, including 401K with matching, as well as medical, dental and vision coverage. Become part of our team and immerse yourself in a company that fosters a Great Place to Work culture!What You'll DoAs a Service Advisor you play a crucial role in providing excellent customer service by greeting customers upon their arrival in the maintenance area, listening attentively to their vehicle concerns, and conducting thorough inspections. The Service Advisor will proactively check for recalls, retrieve crucial vehicle information, and maintain customer rapport by explaining estimates and providing daily updates. Administrative duties, including submitting documentation for warranty repair orders and handling customer relations, will be performed on a per‑need basis. Additionally, the Service Advisor will be responsible for verifying warranty and service contract coverage, preparing detailed repair orders, obtaining necessary approvals and monitoring repair work to ensure timely completion. The Service Advisor plays a pivotal role in reviewing completed jobs, collecting payments, and efficiently closing out service orders. This position requires strong communication skills, attention to detail and a commitment to delivering exceptional customer service.Job DutiesCustomer Service DutiesGreets customers upon arriving in maintenance areaAscertains vehicle problems and services by listening to customers' description of symptomsClarifies description of problemsConducts inspectionsProactively checks for recallsSubmits documentation for warranty repair ordersRetrieves mileage and VIN numbers from vehicleChecks vehicle maintenance recordsExamines service schedulesMaintains customer rapport by providing explanation of estimates and daily updatesCalls customer when job is complete and truck is ready for pick upEstablishes good customer relations by providing estimates and timelinesAdministrative duties on per‑need basisRepair Order DutiesVerifies warranty and service contract coverage by examining records and papersExplains provisions and exclusionsPrepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service requiredObtains approval signaturesEnters RO into service database system and sends to Estimator and DispatcherMonitors repair work to ensure vehicle will be ready when promisedPrints warrantyPrints repair ordersIssues sublet purchase order numbersReviews jobs when completedCollects payment from jobsCloses jobsRequired Skills and QualificationsProven technical expertiseKnowledge of trucks and partsExcellent customer service skillsExcellent communication skillsExcellent problem‑solving skillsStrong organizational skillsExcellent time management skillsAble to work in fast pace environmentWork well with internal and external customersPhysical RequirementsMust be able to pass post‑offer drug screening, physical examination and background checkCompensation$19‑$21/hour based on experience + bonus planBenefits Velocity Vehicle Group OffersFantastic Culture401k + matchHealth, Dental & Vision Insurance + HSA & FSAEmployer paid Life InsurancePaid Vacation DaysSick LeaveCompany perks such as employee discounts, company events and training programsExcellent Training and Career Advancement OpportunitiesVelocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.#J-18808-Ljbffr