Working Service Drive Manager

Job Overview

Ray Laethem is looking for an experienced and hands-on Working Service Drive Manager to lead and actively participate in the daily operations of our service department. This role combines leadership responsibilities with front-line service advising, customer interaction, and operational support.

The ideal candidate is a motivated leader who thrives in a fast-paced environment, leads by example, and is committed to delivering an outstanding customer experience while driving department performance.

Key Responsibilities

• Actively work the service drive alongside advisors and support staff
• Write repair orders, greet customers, and assist with service recommendations as needed
• Manage daily service lane operations and workflow
• Lead, coach, and support service advisors and service staff
• Handle escalated customer concerns and ensure customer satisfaction
• Monitor repair order progress and coordinate with technicians and parts departments
• Drive sales performance, labor growth, maintenance sales, and customer retention
• Maintain efficient appointment scheduling and service traffic flow
• Assist with training, hiring, and development of service personnel
• Ensure compliance with dealership processes, manufacturer standards, and warranty procedures
• Track and improve key performance indicators including CSI, ELR, advisor productivity, and gross profit

Qualifications

• Previous experience as a Service Advisor or Service Manager in an automotive dealership environment
• Proven leadership and customer service skills
• Strong understanding of dealership service operations and repair order management
• Ability to multitask and work effectively in a high-volume service drive
• Excellent communication, organizational, and problem-solving skills
• Experience with dealership management systems 
• Valid driver’s license required and clean driving record

What We Offer

• Competitive compensation package with performance incentives
• Benefits package including health, dental, and vision 
• Paid Vacation
• Paid Holidays
• Opportunity for advancement within a growing organization