Working Service Drive Manager
Job Overview
Ray Laethem is looking for an experienced and hands-on Working Service Drive Manager to lead and actively participate in the daily operations of our service department. This role combines leadership responsibilities with front-line service advising, customer interaction, and operational support.
The ideal candidate is a motivated leader who thrives in a fast-paced environment, leads by example, and is committed to delivering an outstanding customer experience while driving department performance.
Key Responsibilities
- Actively work the service drive alongside advisors and support staff
- Write repair orders, greet customers, and assist with service recommendations as needed
- Manage daily service lane operations and workflow
- Lead, coach, and support service advisors and service staff
- Handle escalated customer concerns and ensure customer satisfaction
- Monitor repair order progress and coordinate with technicians and parts departments
- Drive sales performance, labor growth, maintenance sales, and customer retention
- Maintain efficient appointment scheduling and service traffic flow
- Assist with training, hiring, and development of service personnel
- Ensure compliance with dealership processes, manufacturer standards, and warranty procedures
- Track and improve key performance indicators including CSI, ELR, advisor productivity, and gross profit
Qualifications
- Previous experience as a Service Advisor or Service Manager in an automotive dealership environment
- Proven leadership and customer service skills
- Strong understanding of dealership service operations and repair order management
- Ability to multitask and work effectively in a high-volume service drive
- Excellent communication, organizational, and problem-solving skills
- Experience with dealership management systems
- Valid driver’s license required and clean driving record
What We Offer
- Competitive compensation package with performance incentives
- Benefits package including health, dental, and vision
- Paid Vacation
- Paid Holidays
- Opportunity for advancement within a growing organization