Tom Wood Lexus, located in Indianapolis, Indiana, is looking for a full-time, top-performing individual to join our team as an Experienced Service Advisor. The ideal candidate possesses exceptional interpersonal skills, a strong technical aptitude, and a passion for delivering outstanding customer service. They should have a deep understanding of automotive systems and maintenance procedures to effectively communicate with both customers and technicians.ResponsibilitiesMeet or exceed dealership objectives and goals for the service department.Advise customers about necessary services for routine maintenance.Fill out paperwork with correct customer information, including costs and payment methods.Schedule appointments and notify customers about any changes in appointment times, and obtain approvals for needed maintenance.Work with customers to identify problems, performing road tests and inspections as needed.Ensure each vehicle is paid in full before release.Notify dispatcher of incoming work and review repair orders to ensure work is completed and authorized.Ensure vehicles are parked in assigned areas, locked, and keys are marked and stored correctly.Handle telephone inquiries regarding appointments, work in process, and complaints; inform service manager of potential problems or upset guests.QualificationsPrevious service advisor experience in a luxury dealership preferred.Excellent communication and customer service skills.Professional demeanor at all times and ability to remain calm under pressure.Good organizational and computer skills.Valid driver's license with a clean driving history required.BenefitsPaid Time Off & VacationPaid HolidaysMedical, Dental & Vision Coverage401(k) with Company MatchLife & Disability InsuranceProfessional Training & Career DevelopmentTuition ReimbursementService AwardsOpportunities for AdvancementAll offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.#J-18808-Ljbffr