Service Advisor

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.Full Time Sales Houston, TX, US30+ days ago Requisition ID: 1008Service Advisor – Don McGill ToyotaWe need a Service Advisor who is an expert in the art and science of customer service. We are looking for an associate with a CUSTOMER FIRST attitude! Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.One year Toyota experience required!!ResponsibilitiesGreet service department customers promptly and courteously—attitude is everything!Listen to customers and clearly translate repair needs to techsUpsell additional services using low pressure, high integrity methodsAdhere to policies on vehicle care and operationFollow up on each repair and keep customers informed of progressManage extended warrantiesInspect repair quality and ensure all work is completeNotify customers when vehicles are ready for pick upReview and explain repairs and associated costs with customersHandle minor customer concerns and complaintsKeep Service Manager informed of all problems and potential problemsMaintain Customer Satisfaction Index (CSI) scores in accordance with dealership standardsToyota experience preferred but not requiredBenefitsBenefits include medical, vision, dental and life insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.#J-18808-Ljbffr