Service Advisor

Job Description

Sales Service Advisor
Full-Time | Competitive Pay | Career Growth Opportunity

We are currently seeking an experienced candidate in a customer service, sales, or client-facing role  (Automotive and service advisor experience is a plus, but not required).

The Sales Service Advisor role is ideal for someone who enjoys working with people, understands automotive service, and thrives in a fast-paced, results-driven environment.

As a Sales Service Advisor, you will be the main point of contact for customers, helping them understand their vehicle needs while delivering a smooth and professional service experience from start to finish.

Key Responsibilities

• Greet customers promptly with a friendly and professional attitude
• Listen to customer concerns and accurately document vehicle issues
• Translate technical information into clear, easy-to-understand explanations
• Recommend necessary services and maintenance based on customer needs
• Prepare accurate repair orders, estimates, and timelines
• Schedule service appointments (in person and over the phone)
• Verify warranties and service contract coverage
• Communicate updates and manage customer expectations throughout the process
• Coordinate with technicians to ensure accurate and timely repairs
• Maintain complete and compliant documentation
• Follow all company safety policies and procedures

Requirements

• Experience as a Service Advisor or in automotive service sales
• Strong understanding of vehicle maintenance and repair processes
• Experience with Reynolds & Reynolds
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Professional appearance and demeanor
• Reliable attendance and punctuality
• Valid and clean NY State driver’s license
• Ability to pass a background check and drug screening
• Outgoing personality with strong relationship-building skills

Preferred Qualifications

• Proven track record of high CSI (Customer Satisfaction Index) scores
• Experience using MPI or manufacturer service platforms

What We Offer

• Competitive compensation (based on experience)
• Stable, full-time position
• Supportive team environment
• Opportunities for growth and advancement

Apply Today

If you’re a motivated, results-driven professional with a passion for customer service and automotive sales, we encourage you to apply. Join our team and help deliver exceptional service to every customer.

Schedule 5 Day Work Week - 7:30 am - 5 pm (4 days Mon-Fri and 1 Saturday)

Looking for a candidate who can work 4 Weekdays and  Saturday

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program 
• Employee Assistance programs
• Employee Referral Program

Company Description

WHY WORK FOR THE ATLANTIC AUTO GROUP?

The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.   

With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties.  As Atlantic continues to add new locations, finding new employees is a major priority. 

The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels. 

Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities. 

WE WELCOME VETERANS

We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to  Atlantic and to help us build a better business. 

OUR BENEFITS 

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.