Service Advisor for BMW of Wesley Chapel

If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail as a Service Advisor for BMW of Wesley Chapel!

In addition to competitive pay, we offer our associates the following benefits: 

• Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account 

• 401(k) with company match 

• Professional work environment, with job training and advancement opportunities 

• Paid Time Off 

• Tenure Bonuses 

• Employee discount programs 

• Referral programs 

RESPONSIBILITIES: 

• Greets all customers promptly; provides timely professional service. 
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty. 
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate. 
• Estimates cost and completion time/settles customer accounts. 
• Communicates with customer about status of work. 
• Coordinates activities to ensure repair work is fixed right the first time and completed on time. 
• Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility. 
• Ftech Meets or exceeds goals for add-on sales. 
• Meets or exceeds OEM Customer Satisfaction Index expectations 
• Delivers the right car in perfect condition every time. 
• Identifies repeat customers/first time customer and treats them accordingly. 
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due. 
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry. 
• Documents repair order changes. 
• Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy. 
• Promptly addresses and resolves customer viewpoint and service follow-up issues. 

*see hiring manager for details