Service Advisor: Express - Austin INFINITI

The Service Advisor is the primary liaison between the Service Department and its customers. Service Advisors are responsible for assisting their customers with service and maintenance needs, and assuring the customers continued satisfaction with their INFINITI vehicles and the dealership.

The primary duties and responsibilities include but are not limited to:

• Greeting customers promptly
• Obtaining customer and vehicle information
• Reviewing vehicle repair histories in dealership files and verifying any needs for recalls through SERVICE-COMM
• Clearly reporting all vehicle symptoms as described by the customer, using specific descriptions and using Customer Diagnostic Worksheet as required
• Determining needed maintenance
• Promoting the sales of labor, parts, and accessories
• Preparing a complete and accurate estimate of cost for labor and parts
• Assuring that special orders parts are correct for repairs to vehicle
• Establishing a method of payment
• Establishing an accurate promise time
• Obtaining the customers signature on the R.O. and providing a copy to customer
• Monitoring the progress of each vehicle throughout the day, and updating customers as needed
• Handling customer inquiries
• Verifying that the final invoice reconciles with the work performed on the R.O.

• Notifying all customers by telephone for upsells and (soon as vehicle repair is completed) with total charges
• Explaining all completed work and charges to customers when they arrive and attempt to make the next maintenance appointment
• Overseeing delivery of vehicles to the customer after their visit from the cashier
• Following up with customers regarding needed
• Participating in Infiniti sponsored training and programs such as
• Infiniti University online Service Advisor courses
• Performing other duties as assigned by the Service Director
• At a minimum, the Service Advisor should have the following qualifications:
• Basic product knowledge
• Customer relations skills (especially dealing with upset or angry customers)
• Service sales skills
• Communication skills in person, in writing, and over the telephone (ability to assist the customer in expressing all service needs and writing down those needs in a way that is acceptable to the customer and understandable to the Technicians)
• Basic business math skills
• In addition to personal goals established during annual performance reviews, this employees performance will be evaluated against the following performance standards:
• Personal customer service satisfaction survey results are at or above district percentage
• Personal parts, labor, and accessories sales are at or above established goals
• The Service Advisors work area is kept neat, clean, and presentable
• Punctuality in reporting to work
• Professional appearance and demeanor at all times

• Dealership Service experience preferred but not required.

• Must have held a valid driver's license for at least 1 year.
• Clean driving record.

• Tuesday- Friday 7:00 AM - 5:00 PM and Saturday from 7:00 AM- 4:00 PM
• One day off during the week and Sunday.

• $20/hour training pay for the first 3 pay periods
• Employees are paid on a bi-weekly basis
• Full commission after the training period

1. We do what we say we're going to do
2. We encourage and support each other
3. We're committed to continuous growth

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• Employer Paid Employee Assistance Program
• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
• 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• Employee Vehicle Purchase Program
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods, Paid on Fridays
• Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
• Access to In-House Insurance Agency
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
• $200 Donation to Charity of Your Choice with Approval