Service Advisor - Earthmoving

Position Summary

The Service Advisor’s primary job is to consult with our customers about their servicing needs and sell them servicing solutions.

Service Advisors sell and coordinate services for customers including the following: meeting customers, listening to their concerns about their equipment/implements, suggesting appropriate repair and maintenance services, works with selling of new accessories or replacement parts, recording service orders, following up with customers as the services are performed and explaining the repair and maintenance work to customers following its completion.

Essential Responsibilities & Expectations

• Serves as primary customer contact for repair scheduling

• Generate quotations and estimates

• Effectively communicate with Service Department Personnel to address customer needs

• Assign jobs to Shop Technicians & Dispatch Field Service Technicians

• Open and properly segment Work Orders applying correct codes and tax information

• Handle closing of Work Orders in a timely fashion

• Coordinate with other sales personnel on customer machines in the shop and is the main point of contact for the service contract

• Obtain Purchase Orders from customers as required

Behavior Standard

• Maintain a work environment by acting and communicating in a manner that represents the Thompson Tractor brand demonstrating how to get along with customers, clients, vendors and co-workers at all levels of the company
• Regular attendance required

Uphold the Core Values of Safe & Secure, Stronger Together, People of Integrity, & Driven to Serve. 

Qualifications

Education

High School diploma or the equivalent required. Associate's degree preferred. 

Experience

• 7+ years of customer sales and/or service 
• Experience working as a Service Technician preferred.
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position
• Must possess or demonstrate the ability to quickly acquire the following Skills and Competencies: 

Skills and Competencies

• Telephone / verbal / written communication skills
• Microsoft Office Suite
• Microsoft SharePoint
• Microsoft Dynamics AX 2012
• Strong technical/equipment knowledge and/or skills

Job Training

• Microsoft Word and Excel (basic and intermediate skills)
• Supervisory skills training
• Business communication skills training
• OSHA & MSHA required training
• Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
• Compliance training

Safety Summary

Working Conditions

• Work is typically performed in a Service Department shop office or shop environment. 
• Exposure to physical risk and variable weather conditions is associated with this position. 
• Standing on hard surfaces for extended periods of time is often required. 
• Risks associated with working in proximity to an industrial environment, including in the general area where work is performed on heavy equipment.

Physical Requirements

• Ability to speak, listen, write and type effectively. 
• Ability to safely grasp, stoop, kneel, and climb as required by the position. 
• Ability to safely lift up to 75lbs as required by the position. 
• Ability to safely crawl on and under heavy equipment as required by the position.

Job Hazards

• Tripping, slipping, falling
• Overexertion due to stress and fatigue
• Repetitive hand motion (computer work)
• Stress

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.