Service Advisor - Earthmoving

Thompson Tractor

Birmingham, AL

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JOB DETAILS

SKILLS

Communication Skills, Computer Skills, Consulting, Customer Support/Service, Earthmoving/Earthworks, Heavy Equipment/Vehicles, Machining, Maintenance Services, Microsoft Dynamics AX, Microsoft Excel, Microsoft Office, Microsoft SharePoint, Microsoft Word, Mine Safety and Health Administration (MSHA), OSHA, On Site Support, Physical Demands, Presentation/Verbal Skills, Purchase Orders, Purchasing/Procurement, Resolve Customer Issues, Risk, Sales, Solution Sales, Time Management, Typing, Writing Skills

LOCATION

Birmingham, AL

POSTED

2 days ago

Position Summary

The Service Advisor's primary job is to consult with our customers about their servicing needs and sell them servicing solutions.

Service Advisors sell and coordinate services for customers including the following: meeting customers, listening to their concerns about their equipment/implements, suggesting appropriate repair and maintenance services, works with selling of new accessories or replacement parts, recording service orders, following up with customers as the services are performed and explaining the repair and maintenance work to customers following its completion.

Essential Responsibilities & Expectations

Serves as primary customer contact for repair scheduling
Generate quotations and estimates
Effectively communicate with Service Department Personnel to address customer needs
Assign jobs to Shop Technicians & Dispatch Field Service Technicians
Open and properly segment Work Orders applying correct codes and tax information
Handle closing of Work Orders in a timely fashion
Coordinate with other sales personnel on customer machines in the shop and is the main point of contact for the service contract
Obtain Purchase Orders from customers as required

Behavior Standard

Maintain a work environment by acting and communicating in a manner that represents the Thompson Tractor brand demonstrating how to get along with customers, clients, vendors and co-workers at all levels of the company
Regular attendance required

Uphold the Core Values of Safe & Secure, Stronger Together, People of Integrity, & Driven to Serve.

Qualifications

Education

High School diploma or the equivalent required. Associate's degree preferred.

Experience

7+ years of customer sales and/or service
Experience working as a Service Technician preferred.
Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position
Must possess or demonstrate the ability to quickly acquire the following Skills and Competencies:

Skills and Competencies

Telephone / verbal / written communication skills
Microsoft Office Suite
Microsoft SharePoint
Microsoft Dynamics AX 2012
Strong technical/equipment knowledge and/or skills

Job Training

Microsoft Word and Excel (basic and intermediate skills)
Supervisory skills training
Business communication skills training
OSHA & MSHA required training
Vendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)
Compliance training

Safety Summary

Working Conditions

Work is typically performed in a Service Department shop office or shop environment.
Exposure to physical risk and variable weather conditions is associated with this position.
Standing on hard surfaces for extended periods of time is often required.
Risks associated with working in proximity to an industrial environment, including in the general area where work is performed on heavy equipment.

Physical Requirements

Ability to speak, listen, write and type effectively.
Ability to safely grasp, stoop, kneel, and climb as required by the position.
Ability to safely lift up to 75lbs as required by the position.
Ability to safely crawl on and under heavy equipment as required by the position.

Job Hazards

Tripping, slipping, falling
Overexertion due to stress and fatigue
Repetitive hand motion (computer work)
Stress

Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Service Advisor - Earthmoving

Thompson Tractor

Birmingham, AL

About the Company

Thompson Tractor

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