Communication Skills, Computer Skills, Consulting, Customer Support/Service, Earthmoving/Earthworks, Heavy Equipment/Vehicles, Identify Issues, Machining, Maintenance Services, Microsoft Dynamics AX, Microsoft Excel, Microsoft Office, Microsoft SharePoint, Microsoft Word, Mine Safety and Health Administration (MSHA), OSHA, On Site Support, Presentation/Verbal Skills, Purchase Orders, Purchasing/Procurement, Resolve Customer Issues, Risk, Sales, Solution Sales, Time Management, Typing, Writing Skills
LOCATION
Birmingham, AL
POSTED
2 days ago
Description
Position Summary
The Service Advisor's primary job is to consult with our customers about their servicing needs and sell them servicing solutions.
Service Advisors sell and coordinate services for customers including the following: meeting customers, listening to their concerns about their equipment/implements, suggesting appropriate repair and maintenance services, works with selling of new accessories or replacement parts, recording service orders, following up with customers as the services are performed and explaining the repair and maintenance work to customers following its completion.
Essential Responsibilities & Expectations
Serves as primary customer contact for repair scheduling
Generate quotations and estimates
Effectively communicate with Service Department Personnel to address customer needs
Assign jobs to Shop Technicians & Dispatch Field Service Technicians
Open and properly segment Work Orders applying correct codes and tax information
Handle closing of Work Orders in a timely fashion
Coordinate with other sales personnel on customer machines in the shop and is the main point of contact for the service contract
Obtain Purchase Orders from customers as required
Behavior Standard
Maintain a work environment by acting and communicating in a manner that represents the Thompson Tractor brand demonstrating how to get along with customers, clients, vendors and co-workers at all levels of the company
Regular attendance required
Uphold the Core Values of Safe & Secure, Stronger Together, People of Integrity, & Driven to Serve.
Qualifications
Education
High School diploma or the equivalent required. Associate's degree preferred.
Experience
7+ years of customer sales and/or service
Experience working as a Service Technician preferred.
Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position
Must possess or demonstrate the ability to quickly acquire the following Skills and Competencies:
Work is typically performed in a Service Department shop office or shop environment.
Exposure to physical risk and variable weather conditions is associated with this position.
Standing on hard surfaces for extended periods of time is often required.
Risks associated with working in proximity to an industrial environment, including in the general area where work is performed on heavy equipment.
Physical Requirements
Ability to speak, listen, write and type effectively.
Ability to safely grasp, stoop, kneel, and climb as required by the position.
Ability to safely lift up to 75lbs as required by the position.
Ability to safely crawl on and under heavy equipment as required by the position.
Job Hazards
Tripping, slipping, falling
Overexertion due to stress and fatigue
Repetitive hand motion (computer work)
Stress
Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.
Qualifications Education High School or Equivalent (required) Experience Experience working as a Service Technician preferred. (preferred) Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. (required) Skills
Microsoft Office (required)
Computer (required)
Mechanical (required)
Customer Service (required)
Technical (required)
Verbal Communication (required)
Troubleshooting (required)
Decision Making (required)
Time Management (required)
Written Communication (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.