Schedule: Monday - Saturday | Sundays off with another day off mid-week. As our Service Advisor, you’re one of the most important team members at Platinum Toyota in Denison. You’re responsible for creating a super Platinum service experience for our guests and using your communication skills to build the bridge between guests and technicians. Your work will ensure our guests leave 100% satisfied with their Platinum experience. This role is a great way to kick start your career with us! What You’ll Do: - Greet guests as they arrive in the Service drive
- Communicate empathetically with guests about their vehicle
- Offer solutions and added services to guests
- Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
- Provide timely follow-up progress of each repair order and contact guests with repair changes
- Analyze quality control reports and maintain a high Customer Service Index Score
- Process monetary transactions
What You’ll Need: - Previous experience as a Service Advisor in a similar setting.
- A valid driver’s license and acceptable driving record
- Creative, positive, team player attitude
- Ability to analyze situations and make win-win business decisions
- Honesty, empathy, and exceptional communication skills
- Leadership skills in team-based and independent settings
What We Offer: - Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
- Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
- Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
- Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.
- Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
- Secure Your Future - Build Wealth with a 401k.
- Time to Recharge – Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
- Smart Savings, Smart Choices – Health Savings Account - Save on Taxes for Qualified Expenses.
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