Service Advisor

Working as a Service Advisor can be a rewarding or thankless job, and both happen every day. Advisors help customers with maintenance, recalls, and warranty and non-warranty repairs. Technicians are trained to fix vehicles, and Advisors are the liaison between the technician and the customer.Service Advisors should greet every customer with a smile, because let's face it, no one likes to take their car in.Advisors are there to explain what repairs are needed and what repairs and maintenance are recommended and he/she clearly communicates these in a timely manner. Technicians talk shop, but Advisors talk in language the customer can understand (in English or Spanish).ResponsibilitiesSchedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problemsMakes repair recommendations and manages delivery of repairs by setting and managing customer expectationsEnsures that required documentation is complete and is in compliance with regulations and standardsComplies with and enforces all safety policies and proceduresServes as the primary point of contact for service and repair mattersAttends all staff meetings, trainings, and educational classes as requiredHelps educate/train new staff membersPerforms other duties as assignedQualificationsHigh school diploma or GED preferredPost-secondary automotive training or equivalent work experienceOne year of dealer-level or large facility experience preferredBroad scope of automotive mechanical/electrical knowledgeExcellent customer service focusNeat, clean, and professional appearanceExcellent interpersonal skills to interact professionally with customers, vendors, and staffUnrestricted driver's license and clean driving recordCan drive both automatic and standard-transmission vehiclesBasic computer and internet skillsKeating Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.BenefitsGroup benefits package (Medical, Dental, Life Insurance)401(K) with Company MatchPaid VacationDirect DepositEmployee Assistance ProgramExcellent Advancement OpportunitiesFree Parking#J-18808-Ljbffr