Compensation:$65,000 $128,000/year (base + commission/bonuses) Full benefits Real growth path
We're searching for a strong, high-energy Service Advisor to be the voice of our service lane and the bridge between customers and technicians. If you're a closer who can deliver exceptional customer experiences and drive hours per RO, we want to talk.
What You'll DoGreet customers, listen first, and document concerns with crystal-clear repair descriptions
Schedule appointments, manage the lane, and keep the shop flowing on time
Estimate parts & labor, verify warranty/insurance coverage, and gain approvals
Consult with technicians on diagnostics and present smart alternatives when appropriate
Sell value: maintenance menus, OEM services, tires, and repairs that protect safety & resale
Communicate constantly: updates, ETA changes, additional findings, and delivery times
Test drive/inspect as needed to validate concerns and confirm quality of repair
Coordinate parts availability and ensure vehicles, keys, and ROs move without friction
Close the visit: review services rendered, collect payment, and set the next appointment
Own CSI results through proactive follow-up and problem resolution
3+ years as a Service Advisor (domestic or import)-RV centers, power sports, and reputable used-car/independent shops are welcome
Solid understanding of automotive systems and common repair operations
Proficiency with DMS/Shop software (e.g., CDK, Reynolds & Reynolds, Tekmetric, Xtime, or similar)
Sharp written/verbal communication, phone etiquette, and conflict resolution
Valid driver's license and insurable MVR; able to road-test manual & automatic vehicles
Organized, urgency-driven, and comfortable with a retail schedule (some evenings/Saturdays)
ASE C1 Service Consultant, OEM warranty/admin experience, tire & menu sales success
Familiarity with multipoint inspections and building accurate, value-driven estimates
Bilingual a plus
$65,000 $128,000/year depending on performance (base + commission/CSI/spiffs)
Health/medical benefits, PTO, and ongoing training
Clear path to Senior Advisor/Team Lead/Service Manager
Location: Metairie, Louisiana (confidential/anonymous posting)
How to Inquire:Apply to this posting now with your resume. Please include:
"Service Advisor Metairie" in the subject line
Your earliest start date and a brief note on monthly hours/RO and CSI highlights