Service Advisor (Automotive & Equipment Professionals Encouraged to Apply) 

RWC Group – Fairbanks, Alaska
Full-Time | $60,000 - $85,000+ Annually (Including Performance Bonuses)

Ready to Take Your Career Beyond Retail Automotive?

RWC Group Fairbanks is seeking a motivated Service Advisor to join our growing team. If you have experience in automotive service, heavy equipment, fleet maintenance, transportation, parts sales, or dealership operations, this could be the career opportunity you've been looking for.

As a Service Advisor, you'll serve as the critical link between our customers and service department, helping keep commercial fleets, contractors, municipalities, utility companies, and owner-operators operating safely and efficiently throughout Alaska.

This is not your typical automotive service advisor position. Our customers are business professionals who depend on their vehicles to keep their operations running. You'll work with some of Alaska's largest fleets and most respected companies while building a rewarding long-term career with one of the nation's leading commercial truck dealerships.

Automotive Service Advisors, Equipment Dealership Personnel, Fleet Maintenance Coordinators, and Parts Professionals are strongly encouraged to apply. Commercial truck experience is helpful, but not required. We will train the right candidate.

Compensation

$60,000 - $85,000+ annually, including performance bonuses, depending on experience, qualifications, and performance.

Why Join RWC Group?

At RWC Group, we're more than a dealership—we're a team dedicated to helping our customers succeed. As a family-owned company, we invest in our employees through training, mentorship, advancement opportunities, and a culture built on teamwork, accountability, and long-term success.

Benefits Include:

• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Paid Training and Professional Development
• Career Growth Opportunities
• Employee Discounts on Products and Services
• Health and Wellness Programs
• Long-Term Job Security
• Family-Owned and Operated Company

Why Commercial Trucks?

Many automotive and equipment professionals discover that commercial truck service offers a more rewarding career path because it provides:

• Professional business-to-business customer relationships
• Less retail customer conflict
• Higher-value repairs and maintenance work
• Strong industry stability and long-term career security
• Opportunities for leadership and advancement
• The ability to support the businesses that keep Alaska moving

What You'll Do

As a Service Advisor, you'll help ensure every customer receives exceptional service from the moment they arrive until their vehicle is back on the road.

Responsibilities include:

• Serving as the primary point of contact for service customers
• Creating and maintaining repair orders
• Communicating repair recommendations, estimates, and timelines
• Coordinating workflow between customers, technicians, and parts personnel
• Scheduling service work and maximizing shop productivity
• Monitoring repair progress and keeping customers informed
• Assisting with warranty administration and service documentation
• Supporting customer satisfaction and department performance goals
• Resolving customer concerns professionally and effectively
• Building long-term relationships with customers and fleet accounts
• Maintaining strong working relationships with coworkers and manufacturer representatives

What We're Looking For

Successful candidates often come from backgrounds such as:

• Automotive dealership service advising
• Commercial truck dealerships
• Construction equipment dealerships
• Agricultural equipment dealerships
• Fleet maintenance operations
• Parts sales or parts management
• Transportation and logistics
• Customer-facing service and sales roles

Preferred Qualifications

• Strong communication and relationship-building skills
• Excellent organizational and time-management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Proven commitment to outstanding customer service
• Professional appearance and demeanor
• Self-motivated with a positive attitude
• Team-oriented mindset
• Ability to work independently with minimal supervision
• Valid driver's license and acceptable driving record

Build a Career, Not Just a Job

At RWC Group, we're committed to developing our people and promoting from within whenever possible. High-performing employees have opportunities to advance into senior advisor, foreman, service manager, and dealership leadership positions throughout the organization.

If you're looking for a stable, rewarding career with a company that values hard work, professionalism, and customer service, we'd like to hear from you.

Apply today and join the team that helps keep Alaska moving.

RWC Group is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind consistent with applicable federal, state, and local laws.