SERVICE ADVISOR

Job DescriptionWe are seeking a customer-focused RV Service Advisor to manage service appointments, customer communication, and support both in-shop and on-site (road) technicians. This role is ideal for someone who is organized, confident communicating with customers, and comfortable coordinating multiple moving parts.RV or dealership experience is preferred, but candidates with automotive service advising, dispatch, or customer service backgrounds are encouraged to apply.ResponsibilitiesServe as the primary point of contact for service customers in person, by phone, and emailWrite clear, accurate repair orders and customer concernsSchedule service appointments for both shop and on-site/road techniciansCoordinate daily workload and routing for on-site techniciansCommunicate repair status, estimates, approvals, and recommendations to customersHandle customer questions and concerns during on-site service callsWork closely with technicians, parts, and warranty teams to keep jobs movingUpsell recommended maintenance and repairs when appropriateClose repair orders and ensure proper documentation and billingRequirementsPrevious service advisor, dispatch, or dealership experience preferredStrong customer service and communication skillsAbility to multitask and stay organized in a fast-paced environmentComfortable managing on-site service schedules and technician coordinationAttention to detail and accuracy in documentationBasic computer skills (email, DMS, etc)Service Advisor pay is a weekly salary plus monthly commission along with, great benefits, which include, medical, vision, and dental insurance, a company sponsored 401k retirement plan, paid time off, and paid holidays.#J-18808-Ljbffr