About AsburyLarry H Miller Automotive Group is part of Asbury Automotive Group NYSE ABG is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members guests and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVEvalues focuses on the vision of becoming theMost Guest Centric Automotive Retailer.At Asbury we work together to provide exceptional experiences for our guests while promoting a fun supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts we have been recognized asone of the best places to work by both Newsweek and US News & World report.Do you have a passion for developing talent providing exceptional guest experiences and being an innovator in the automotive industry As a Service Advisor you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic customer-focused Service Advisorwho will help us redefine the car-buying experience.The Service Advisor is the face of the dealership for service customers. It is the Service Advisors responsibility to present and sell needed products and or services to the customer in a professional manner while adhering to the manufacturers published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.Greet customers in a timely friendly manner and obtain pertinent vehicle informationActively promote and build rapport with the customerAdvise customers on the careand the value of maintaining their vehicles in accordance with manufacturers specificationsGenerate and provide customer with a complete and accurate estimate of repairEstablish and communicate completion time of repair with customer and technicianAnswer incoming service callsMaintain and schedule service appointmentsFollow prescribed procedures for customer post follow-up resulting in return visits increased sales and admirable CSI Customer Satisfaction IndexStrictly follow the manufacturers warranty guidelines and proceduresConduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index CSI at or above Asburys specified goals in service for district regional and national scoresComply with all federal state and local laws and company policy regarding the safeguarding all customer company and manufacturer information as well as customers vehicle and propertyMust be able to manage in a fast paced work environment with limited supervisionMust have great customer service phone and computer skillsPrevious automotive Service Advisor experience heavily preferredMust be a minimumof eighteen years of ageMust have a valid drivers licenseMust be able to pass pre-employment screening background & drug testCompany BenefitsPay and RecognitionPaid holidays & paid time offDeferred Holiday Pay MatchPaid trainingStock Awardsselect management and front-line team members eligibleInsurance RetirementInsurance medical vision dental accident critical illness and hospital indemnity plansUp to 12 weeks paid pregnancy leave disability leavePaid Parental LeaveHealth savingsFlex spending accounts tax freeShort-term and Long-term disability plansLife Insurance Whole Life and Term401k with company match Learning Tuition Assistance and Career DevelopmentDigital career path tool to assist with career developmentContinuous training through Asburys Internal Learning Management SystemProfessional growth and development opportunities Additional advantagesStudent loan relief resourcesEmployee assistance programEmployee discounts on parts and service repairsScholarship awardsOpportunities to join our community service initiatives which includes paid volunteer hoursAggressive Employee referral program with bonus opportunitiesINDADVISORAsbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race color religion sex national origin age disability pregnancy sexual orientation gender identity genetic information or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.