Service Advisor

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. Our employees are proud of where they work.Looking For Friendly and cooperative demeanor; quick to connect and build relationships with othersUnselfish and approachable with a preference for exciting, fast‑paced workMotivated, patient, conscientious, relaxed and cooperative team workerAccommodating and analytical, while producing highly precise and accurate workWhy you'll love working with us Competitive compensation package and 401(k) with company matchWellness Time Off, plus holidays, plus a Personal Purpose DayMedical, Dental, Vision, Disability Insurance, AD&D, and Life InsuranceFlexible Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave StipendYear‑end bonus program for ALL employees (Garff Giveback)Employee discounts on vehicle purchase, parts, service and moreWhat you'll do as a Service Advisor Greet all customers promptly and professionallyProvide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and selling additional services when appropriateProvide customers with updates, estimates, and inspection results in a timely mannerAnswer customer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiryReview all completed work and recommendations and collect payments from customersProficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customers' service history, schedule appointments, enter repair order information, and manage informationProvide excellent service and review the customer satisfaction survey with each customer#J-18808-Ljbffr