Automotive Industry, Automotive Repair and Maintenance, Background Investigation, Communication Skills, Compensation and Benefits, Customer Relations, Customer Satisfaction, Customer Support/Service, Documentation, Driver's License, Pricing, Repair Orders, Team Player
At Tonkin Gresham Hyundai, we're proud to be part of the Tonkin family of dealerships, delivering exceptional customer service and high-quality vehicles to drivers throughout the Gresham area and beyond. Our service department is fast-paced, high-volume, and customer-focused, and we're looking for a professional, energetic Service Advisor to join our team.
As a Service Advisor, you'll be the critical link between our customers and our service technicians. Your goal is to ensure every customer has a smooth, transparent, and positive service experience from drop-off to pickup. This is an exciting opportunity to work with a trusted brand in a dealership that values teamwork, integrity, and career growth.
Service Advisor Job Responsibilities
- Greet customers and assist with their service needs in a professional, courteous manner
- Listen and communicate effectively to understand vehicle concerns and maintenance requests
- Write repair orders and ensure accurate documentation of concerns, recommendations, and work performed
- Provide service estimates and explain work needed clearly and honestly
- Coordinate with technicians and monitor the status of ongoing repairs
- Keep customers informed throughout the repair process
- Promote additional service opportunities based on vehicle needs and history
- Close repair orders and handle payment transactions
- Follow up with customers to ensure satisfaction and encourage future business
Service Advisor Compensation and Benefits
Pay Range: $7,500 to $10,000 a month!
In addition to competitive pay, our benefits are designed to support you and your family…
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
Service Advisor Qualifications
- Previous service advisor or automotive service experience required
- Strong communication and customer service skills
- Ability to work in a high-volume, fast-paced environment
- Team-oriented with a positive, professional attitude
- Basic automotive knowledge; Hyundai experience is a plus
Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check, and a pre-employment drug screen.
If you're ready to start your career as our Service Advisor - Apply now!