Automotive Industry, Automotive Repair and Maintenance, Automotive Sales, Background Investigation, Communication Skills, Compensation and Benefits, Cost Estimates, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Driver's License, Follow Through, Interpersonal Skills, Multitasking, Organizational Skills, Pricing, Systems Maintenance, Time Management
Olympia Kia is seeking an experienced and customer-focused Service Advisor to join our dynamic service team. As a key liaison between our customers and service technicians, the ideal candidate will have a strong background in automotive service, excellent communication skills, and a commitment to delivering a superior customer experience. At Olympia Kia, we are committed to excellence in both customer service and employee satisfaction. We take pride in fostering a respectful, professional, and growth-focused environment where our team members can thrive.
Why Work for Olympia Kia?
- Supportive Team Culture: Work alongside friendly, experienced professionals who are passionate about what they do and eager to help you succeed.
- Career Growth Opportunities: We invest in your future with ongoing training and opportunities for advancement within our dealership and the wider Kia network.
- Customer-First Focus: Be part of a company dedicated to providing exceptional service that keeps customers coming back.
We're proud to be ranked #2 among Extra-Large Best Places to Work in Washington, reflecting our strong commitment to a supportive and rewarding workplace culture.
Service Advisor Responsibilities
- Greet and assist customers in a professional and courteous manner
- Accurately document vehicle concerns and service needs
- Provide detailed cost estimates and clearly explain recommended services
- Coordinate repair timelines and communicate status updates to customers
- Work closely with technicians to ensure timely and accurate service completion
- Maintain customer satisfaction through follow-up and consistent service quality
Service Advisor Benefits and Compensation
On top of competitive pay, we are proud to offer…
- Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
- Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
- A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
- 401(k) with Company Match
- Generous Paid Time Off that begins accruing from Day 1
- Exclusive employee pricing for you and your family on parts, service, and vehicles
Service Advisor Qualifications
- Previous experience as a Service Advisor in an automotive dealership or repair facility required
- Strong knowledge of vehicle systems and maintenance procedures
- Proven ability to manage multiple tasks in a fast-paced environment
- Exceptional interpersonal and organizational skills
- Experience with Reynolds or other dealership management software preferred
Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.
We'd love to hear from you! Apply today and become our next Service Advisor!