| Location | Houston, TX |
As a Service Advisor, you'll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you'll utilize leading‑edge technology to uncover selling opportunities that keep drivers safe in their vehicles.Position OverviewWorking in our state‑of‑the‑art service departments, the Service Advisor acts as the go‑between for Service Technicians and customers. You'll explain the Service Technician's recommendations to the customer in plain language and suggest up‑sell opportunities to keep the vehicle safe.What I Do Every DaySet, confirm and prepare for appointments with customers so they can have a great service experienceMeet or exceed targeted sales goals & the targeted customer satisfaction indexGreet customers in a friendly manner when they arriveDetermine vehicle needs based on customer information and a vehicle walk‑around, inspections and test drivesUse a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicleProduce repair orders for customers, including cost and time estimates, with full transparencyCommunicate frequently with technicians and parts associates to ensure timely completion of workFollow up with customers on the status of their vehicle, based on how the customer wants to be informedFollow up with customers to ensure satisfactionGain superior product knowledge to effectively help customersProvide an exceptional customer experience to drive loyaltyRequirementsHigh school diploma or equivalentProven ability to provide an exceptional customer experienceAbility to set and achieve targeted goalsPrior sales experience preferred but not requiredDemonstrated communication, consultative, interpersonal and organizational skillsThe willingness to follow up with customersExperience and desire to work with technologyValid in‑state driver's license and an acceptable, safe driving recordBenefits and PerksCompetitive compensation and 401k matchingEnjoy a healthy work‑life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide#J-18808-Ljbffr