Service Advisor at Capitol GMC

Are you looking for an exciting career with one of the top GMC dealers in Northern California? DGDG's vision for success is driven by our unique culture and innovative technology. To make our vision real, we look for talented sales professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. There is a reason Capitol GMC has been recognized by General Motors as a “Mark of Excellence” dealer two years in a row.As a Service Advisor, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.What you'll be working on:Greet guests, determine their needs, and coordinate vehicle repairs using X-Time and CDKMeet guests' needs throughout the entire service processWrite Repair Orders, coordinate check-in and delivery processes, build and communicate repair estimates, follow-up on the progress of repairs, and update guests regarding their service repairsContact guests regarding any changes in the estimate or promise time, explain cost and time requirements in detail, and obtain proper authorization before any additional repairs are performedAdvise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menusWhat you need to bring to the table:Commitment to excellent guest experience – on the phone/email, in the store, and after purchase1-year of previous Service Advisor experienceValid state driver's license and good driving record (no major violations)X-Time and CDK experience is a plusAvailability to work evenings and weekendsSalary:$36,000-$150,000/annuallyPay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.Industry Leading Benefits:Values-driven culture and team built on integrity, caring, performance and efficiencyContinuous career development and advancement opportunitiesComprehensive benefits package (Medical, Dental, Vision)401k with company matchEmployee Assistance Program with free telemedicine and mental health resourcesExclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance PackageMore about DGDG:The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We've been named a Bay Area News Group Top Workplace for 15 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class#J-18808-Ljbffr