Service Advisor - Vanlife Customs
About Vanlife Customs
This is not a traditional service advisor role. We don't focus on volume - We focus on how well
you treat people, how clearly you communicate, and how effectively you bring projects to
completion with care, precision, and finesse.
Vanlife Customs is a customer-focused adventure van upfitter committed to delivering high-quality workmanship, transparent communication, and an exceptional client experience.
We are passionate about custom van builds, performance, maintenance, and building long-term relationships with our customers through honesty, craftsmanship, and attention to detail.
Our team specializes in custom camper van conversions, business vehicle conversions, electrical systems, heating and cooling solutions, suspension upgrades, diagnostics, accessories, and ongoing vehicle support.
Whether a customer is visiting for a full build, service work, or a simple upgrade, our goal is to provide a professional, trustworthy, and enjoyable experience from start to finish.
We are looking for a motivated, organized, and customer-oriented Service Advisor to join our growing team and help deliver a premium experience for every client who walks through our doors.
This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about the overland and outdoor industry.
Position Overview
The Service Advisor serves as the primary point of contact between customers and the Vanlife Customs team. This role is responsible for creating a welcoming and professional experience while helping customers navigate service work, upgrades, diagnostics, and custom installation projects.
The ideal candidate is personable, detail-oriented, organized under pressure, and capable of building trust through proactive communication and transparency. Strong customer service skills are more important than deep automotive knowledge in this role.
Responsibilities
Serve as the primary point of contact for customers throughout the service process
Build trust through clear, transparent, and proactive communication
Deliver a high-end, white-glove customer experience that reflects the Vanlife Customs brand
Greet customers and assist with vehicle check-in and service write-ups
Listen to customer concerns and accurately document symptoms, upgrade requests, and repair needs
Build and present repair estimates and service recommendations
Communicate with technicians regarding diagnostics, installations, repair status, and
timelines
Maintain regular communication with customers throughout the build or service process
Coordinate scheduling and workflow to maximize shop efficiency
Process invoices and collect payments upon vehicle delivery
Maintain accurate service records and customer information
Ensure a clean, professional, and organized front office environment
Deliver exceptional customer service and build long-term client relationships
Qualifications
Strong communication and interpersonal skills
Ability to multitask and stay organized in a fast-paced environment
Positive attitude and team-oriented mindset
Passion for adventure vans, overlanding, automotive service, or the outdoor lifestyle industry is a plus
Preferred Experience
Experience in automotive, RV, overland, fabrication, or van conversion industries
Familiarity with estimating and invoicing software
Knowledge of electrical systems, heating and cooling systems, suspension upgrades, and vehicle accessories is a plus
Understanding of service scheduling, maintenance processes, and diagnostics
Compensation & Benefits
Competitive pay: $52,000-$67,000 plus bonus, dependent on experience
Performance incentives and bonus opportunities
Employee discounts
Paid time off
Opportunities for growth and advancement
Supportive and passionate team environment
Schedule
Full-time position
Tuesday–Friday with schedule shifts to create 4-day holiday weekends