Service Advisor - Arrowhead Harley-Davidson

We are seeking Service Advisors to join our Service Team! If you are positive, upbeat, and passionate about customer service, this role may be perfect for you.

• Schedule appointments for repair, maintenance, and recall work
• Greet customers, inspect motorcycles, and answer questions
• Document issues clearly on Repair Orders
• Notify management of additional work or delays to keep customers informed
• Advise customers on services and costs, suggest promotions
• Review ongoing repairs for quality and timeliness
• Track vehicle progress from entry to completion
• Communicate changes in timeline, repairs, or costs to customers
• Review work with customers upon completion
• Maintain technical qualifications through training
• Other duties as assigned

Requirements include at least 1 year of Powersports, Harley-Davidson, or automotive dealership experience, customer-facing sales experience preferred, excellent communication skills, positive attitude, professional appearance, ability to multitask, valid driver’s license, motorcycle endorsement preferred, and passing background, MVR, and drug tests.

Benefits include healthcare, dental, vision insurance, life and disability coverage, generous PTO, employee discounts, growth opportunities, training pay, and commissions after 60 days. All applicants must pass pre-employment screening.