The Service Account Manager is responsible for servicing, developing and growing major accounts in the packaging industry. Identifies customer needs, understands customer expectations, takes ownership and addresses customer concern accordingly. The individual analyses the market, promotes and schedules proactive sales calls. Responsible for Pressure Sensitive and Shrink Sleeve label machines.
Essential Job Functions
- Build rapport and maintain relationships with customers and professionals at all levels of the organization
- Utilize technical and consultative sales skills to achieve goals and sales
- Schedules appointments and supports the logistics for repairs / installations
- Effectively negotiate and close deals with customers
- Conduct and develop business plans and strategies
- Achieve and exceed sales goals and grow market share
- Manage and solve conflicts with clients: maintain specific information regarding daily operations of the Company and update Client as appropriate
- Establish interpersonal business relationships to facilitate work activities
- Confer with organizational members to accomplish work activities
- Responsible for maintaining budget
- Weekly reports of all activities to management
- Travel 20%-50%, including overnight stays to meet with customers and for training
- Experience with Salesforce and/or SAP highly preferred
Qualifications
- Bachelors degree highly preferred
- 5+ years experience in sales engineering and or machine sales
- Computer skills in Word, Power Point, Excel and Outlook
- Experience with Salesforce and/or SAP highly preferred
- Strong attention to detail and customer Service
- Excellent communication skills (oral and written)
- Strong negotiation skills
- Possesses electrical and mechanical background
- Valid US driver license and clean driving record
Preferred Qualifications
- Background with packaging equipment
- Additional spoken language