Service Account ManagerMechanical Service Field OperationsDulles VA•ID4502•Full-TimeRegularPosition Summary We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts overseeing the sales process and acting as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers coordinate with the Service team to ensure satisfaction promptly address concerns and advocate for customers when performance or billing issues arise. Responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new existing building" owner direct" customers.Position DetailsPrimarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new existing building" owner direct" customers.Primary goal is to sell new maintenance repair and replacement work.Proactively manages the service sales process to close sales including prospectingqualifying customers setup and procurement process proposals presentations as well as handling questions and objections.Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a One company" point of contact for customersengaging any internal teams or support necessary to allow for additional business development.Maintains regular communications with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customerswhen performance or billing issues arise.Continuously generates new sales by using existing and potential customer networks andsocial networking. Identifies new business opportunities acting as the customers building solutions partner for all areas of locally provided service offerings.Develops and executes customer account plans for key and target customers.Proactively contributes to the maintenance agreements renewal process while seeking toincrease scope andor value prior to renewal.Achieves annual sales plan within approved cost budgets and target gross profit levelsmeeting required sales and sales activities.Partner with Service Supervision and Technicians for repair and replacementopportunities.Maintain Sales Pipeline of opportunities and sales tracking - communicating withoperations for forecastingand turnover meetings.QualificationsTwo-year relevant degree or equivalent training and experience such as trade-level training or industryexperience.3 years of direct relevant experienceStrong knowledge of service policies procedures and capabilitiesStrong verbal and written communication including presentation skills.Strong customer service skills and ability to develop customer relationships.Demonstrated sales skills in prospecting qualifying proposing and closing sales and capable of developing andmanaging large accounts existing and newStrong collaboration skills internally and externally with strong problem-solving abilitiesFrequent travel to job sites within assigned regionStrong Microsoft Office skills including Excel Word and PowerPoint.Solid knowledge of CRMBenefits As a 100 employee-owned company we offer a comprehensive benefits package for you and your family401k plan with 50 company match no cap and immediate 100 vesting Medical dental and vision insurance 100 paid for employeeAnnual bonus program based upon performance achievement and company profitability Term life AD&D insurance and voluntary life insurance Disability income protection insurance Pre-tax flexible spending plans health and dependent care Paid parental leavePaid holidays vacation and personal time Trainingprofessional development opportunities and company-paid memberships for professional associations and licensesWellness benefitsAbout Southland Industries As one of the nations largest MEP companies Southland Industries is built on the foundation of great people. Since 1949 we have put our people first enabling growth professional achievement and innovation. If you want to join a fast-paced environment where youre engaged challenged and valued apply now to join our dynamic team. To learn more about careers at Southland explore ourcareer opportunities follow us on social media and check out our website. Southland Industries and all its subsidiaries are anEqual Opportunity Employerand prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment.All employment decisions at Southland Industries are based on business needs job requirements and individual qualifications without regard to race color religion or belief gender national origin ancestry age disability medical condition marital status family care or medical leave status veteran status or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.Contingent EmploymentAll employment offers are contingent upon successful drug tests background checks and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check MVR. We are not able to offer sponsorship of employment at this time.External Agency Announcement Its Southland Industries policy not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be establishedafter a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System ATS.