Server Technician Tier 3

Server Technician Tier 3

PangeaTwo is partnering with a well-established and highly respected managed service provider that has been supporting clients across the Birmingham area for over two decades. Our client delivers high-level IT services and is expanding their technical team with an experienced Tier 3 Server Technician. This role is ideal for a seasoned professional with deep expertise in server troubleshooting, cloud technologies, and advanced network/server engineering.

This is an excellent opportunity for a candidate who thrives in a fast-paced MSP environment and enjoys solving complex technical challenges while supporting a diverse set of clients.

Key Responsibilities

• Provide advanced troubleshooting for Windows servers in complex environments
• Diagnose and resolve issues with Microsoft Exchange and Office 365
• Support and troubleshoot firewalls; execute advanced server and email migrations
• Install and configure Hyper-V clusters, Azure Site Recovery, and Azure-hosted server environments
• Set up and manage Active Directory, Exchange, and O365 accounts
• Manage DNS, DHCP, and related network services
• Perform server migrations and high-level infrastructure upgrades
• Collaborate closely with internal teams; operate as a flexible, solutions-driven team member

Qualifications

• Bachelor's degree in IT, Computer Science, or related field (preferred)
• 5+ years of hands-on experience in a Tier 3 or similar technical role
• Strong proficiency troubleshooting:
• • Windows Server (advanced)
  • Microsoft Exchange
  • Office 365
  • Firewalls and network components
• Deep understanding of server/network engineering principles
• Demonstrated experience with:
• • Hyper-V cluster installation and configuration
  • Azure Site Recovery
  • Azure-based servers and services
• Strong analytical and problem-solving skills with high attention to detail
• Ability to work collaboratively in a team-focused, client-centric environment
• Adaptability to shifting priorities within a managed services context

Why Work Through PangeaTwo

As a PangeaTwo candidate, you gain:

• Access to exclusive opportunities with top regional employers
• Support throughout the interview and hiring process
• Insight into company culture, expectations, and long-term career alignment
• A dedicated recruiting partner committed to your success

If you're a seasoned Server Technician looking for a role that offers technical depth, client interaction, and exposure to modern cloud infrastructure, we'd love to speak with you.