Server (Part-Time) - Stadium Club - Caribe Royale Orlando Hotel

Position Overview:

Requirements:

• Previous experience as a server or in a hospitality role is preferred.
• Enthusiastic individuals with a willingness to learn are encouraged to apply.
• Exceptional customer service skills with a friendly and outgoing personality.
• Good knowledge of food and beverage items, as well as the ability to learn and memorize the menu.
• Excellent communication and interpersonal skills.
• Physical stamina to stand, walk, and carry trays for extended periods.
• Must be of legal age to serve alcoholic beverages.
• A food handling certification must be completed within the first 90 days of employment.
• TIPS (Training for Intervention Procedures) certification must be completed within the first 90 days of employment.
• Must be able to work flexible schedules including nights, weekends, and holidays.

Responsibilities:

• Guest Greetings: Welcome guests with a big smile and a warm greeting as they enter the Stadium Club. Make them feel excited and appreciated from the moment they arrive.
• Order Taking: Skillfully guide guests through the menu, suggest popular items, and take accurate food and beverage orders promptly and efficiently.
• Food and Beverage Service: Deliver orders to guests with enthusiasm. Ensure that all items are presented attractively and served at the appropriate temperature.
• Upselling: Proactively offer specials, promotions, and add-ons to enhance the dining experience and increase sales.
• Knowledgeable Recommendations: Provide informed recommendations on food and beverage pairings, taking into account individual preferences and dietary restrictions.
• Special Requests: Handle special requests or accommodations with a positive attitude, ensuring that each guest's needs are met to the best of your ability.
• Table Maintenance: Keep tables clean, organized, and appropriately set up for each party. Clear used plates and glassware promptly to maintain a comfortable and inviting space.
• Payment Processing: Accurately process bills, handle cash and credit card transactions, and provide guests with an efficient and seamless check-out experience.
• Entertainment and Engagement: Interact with guests, engaging them in conversations, making recommendations, and building rapport to foster a lively and amusing atmosphere.
• Problem Resolution: Handle guest concerns and complaints promptly and professionally, working with the management team to find suitable solutions.
• Team Collaboration: Communicate effectively with kitchen and bar staff to ensure smooth and timely service.
• Safety and Hygiene: Adhere to food safety and hygiene guidelines to maintain a clean and safe environment for both guests and fellow team members.

Skills & Abilities:

• Must be able to work flexible schedules including weekends and holidays.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Ability to communicate in the English language. Second language is a plus.
• Ability to perform proper chemical handling, cleaning techniques and use of equipment/machinery.

Physical Requirements:

• Must be able to work in a fast-paced environment.
• Must be physically fit in order to lift, pull and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.