The server is chiefly responsible for a guest’s overall experience. They must be passionate about food, wine, and spirit knowledge. They engage with guests in a hospitable fashion, ensuring that all standards of service are met thoroughly and with attention to detail. A great server knows how to read a table: when to turn it on and when to tone it down, based on guest need. They maintain a positive and pleasant demeanor in high stress situations and know that the guest always comes first.
Server Duties:
Welcomes guests and maintains a positive and gracious demeanor throughout the dining experience
Is an expert on all menu items with the ability to field questions and offer upselling suggestions when appropriate
Strives to connect with guests ensuring personalized and memorable experiences
Must know the proper steps of service
Keys in orders with efficiency and tenders checks with accuracy
Assists in other departments when applicable such running food and bussing tables
Must have working knowledge of the POS system and money handling procedures
Must fully open and close their assigned section and sidework on a given shift
Must have an in-depth knowledge of menu ingredients, and the ability to communicate any allergens to the kitchen
Be able to perform wine service tableside
Other duties as assigned
Server Prerequisites
Adaptability
Passion for providing hospitality
Decision-making skills
Excellent Customer service
Teamwork mentality
Maintain uniform and appearance standards in accordance with the handbook
High energy and ability to multitask
Eagerness to grow and learn
Must have transportation, and weekend and holiday availability
When Anthony Valinoti visited Hot Springs from Brooklyn, he knew he needed to live there and make Arkansas brick oven pizza using hand-made dough and fresh local ingredients. After starting on Park Avenue with six tables, Deluca’s recently moved to a larger downtown Hot Springs space, and has now partnered with the Keets of Petit & Keet and Cypress Social, James Beard Award Winning Chef, John Currence, and Mike Waldo of Waldo's Chicken and Beer, to open a second location at the newly revitalized Breckenridge Village in Little Rock. Deluca's is known for its award winning pizza, eclectic atmosphere, exceptional bar program, and awesome service!