SERVER
PURPOSE STATEMENT
Greets guests, takes and places guest orders. Serves beverages, food, and deserts as ordered. Ensures guests are satisfied with their dining experience in a professional manner and accordance with Shoney’s procedures, policies, and established standards.
PRIMARY ACTIVITIES
- Serves guests in accordance with Shoney’s procedures with the goal of providing excellent guest services.
- Possesses knowledge of all menu and food bar products.
- Takes guest orders and assists in answering any questions pertaining to menu or food bar items.
- Provides guest services in a professional, friendly and courteous manner at all times.
- Writes guest check and places order with kitchen.
- Prepares and serves beverages/deserts as ordered by guest.
- Serves food order in timely manner. Ensures order is correct and monitor’s food quality prior to serving it to the guest.
- Ensures guests have all items needed to complete their meal including but not limited to silverware, condiments etc.
- Follows up with guest to see if meal is satisfactory and if they are in need of additional service.
- Provides guests with guest check in a timely manner.
- Maintains cleanliness of work area according to Shoney’s established standards.
- Performs additional job tasks as assigned.
- Contributes to maximizing profits through controlling waste.
- Maintains familiarity with and follows all policies and procedures of the job as a Shoney’s Team Member.
- Maintains regular and predictable attendance.
- Assists with food bar duties as needed.
- Assists with table clean up as needed.
- Works as a team with other restaurant co-workers, maintaining a positive, professional and courteous demeanor during the work shift.
- Performs other job duties as assigned by the manager in charge of the shift, in a professional and courteous manner.
EDUCATION/EXPERIENCE
REQUIRED
- Basic communication skills sufficient to understand and implement instructions.
- Excellent interpersonal skills and the ability to interact positively and professionally with all guests and co-workers at all times.
- Ability to organize work, manage multiple job duties and maintain composure during peak operational periods
- Preferred if has prior experience in food service and/or preparation
- PHYSICAL REQUIREMENTS
Continuously utilizes speech, hearing, near vision, eye/hand coordination, color definition, manual/bi-manual dexterity. - Frequently stands, walks, lifts and/or carries, pushes and pulls up to 20 pounds.
- Must have the ability to balance tray carrying food and drinks while walking.
- Occasionally lifts and/or carries up to 30 pounds, reaches, works closely with others.
- Occasionally utilizes sense of smell, far vision, pushes/pulls, bends/stoops/twists at the waist, squats, kneels, walks on uneven surfaces, works around chemicals/cleaners.
WORK CONDITIONS/HOURS
- Hours vary according to assigned shift, including weekends and/or holidays, opening or closing.
- Normal restaurant working conditions. Frequently exposed to heat and cold