SERVER

JOB SUMMARY: Under the direct supervision of the Food and Beverage Manager, the Server provides friendly, attentive and timely service to create an exceptional dining experience for all guests. The H-F Park District's mission statement is "to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment".

ESSENTIAL JOB RESPONSIBILITIES:

• Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service.
• Maintain a guest focus while performing duties.
• Arrive on time for scheduled shift.
• Assume 100% responsibility for quality guest experience.
• Welcome and greet guests within one minute.
• Make guests feel special, see to guest needs.
• Inform guests of specials and menu changes.
• Make specific beverage, appetizer, entrée, and dessert recommendations that our guests will enjoy.
• Answer questions about food, beverages and other restaurant functions and services.
• Take food and beverage orders and enter orders in our point-of-sale system.
• Deliver food and beverages from kitchen and bar to guests in a timely matter.
• Pre-bus tables between each course.
• Perform side work during each shift as required by service station assignment.
• Complete opening and closing checklists.
• Maintain clean and stocked service and dining areas.
• Monitor and observe guests dining experience.
• Ensure guests are satisfied with the food and service.
• Respond promptly and courteously to any requests.
• Provide proactive beverage refills.
• Prepare final bill, present check to guest, accept payment and process through the POS system.
• Return change to the guest quickly.
• Be ready and willing to assist fellow servers before they ask.
• Thank guests for their visit and invite them to return.
• Attend all scheduled employee meetings and bring suggestions for improvement.
• Notify manager-on-duty any time a guest is not 100% satisfied with their experience.
• Adheres to all policies and procedures outlined in the Safety Manual.
• Other related job duties as assigned

COGNITIVE SKILLS REQUIRED:

• Ability to use tact and diplomacy in dealing with public.
• Ability to maintain a positive energetic attitude;
• Ability to work well with others.

SKILLS AND QUALIFICATIONS:

• Handle money and operate a point-of-sale system.
• Follow directions and ask for clarification if needed.
• Work in a fast paced restaurant environment.

EDUCATION AND TRAINING:

• Must be 21 years of age.
• Holds current Beverage Alcohol and Servers Education and Training (BASSET) course certification.
• 1-2 years of experience dealing with the public.

PHYSICAL REQUIREMENTS: STANDING: Extended periods of time, up to 7 hours SITTING: Occasionally WALKING: Extended periods of time LIFTING: Must be able to lift trays of food frequently weighing up to 25 pounds STOOPING: Frequently REACHING: Frequently CLIMBING: Occasionally VERBAL: Communicate one on one and in a group setting VISION: Yes, to complete job tasks

Part-Time Benefits:

Discounted individual fitness membership at Racquet Fitness Center Discounted golf fees and driving range tokens at Coyote Run Individual admission to open skate at H-F Ice Arena Individual Lions pool pass 20% off (1) facility rental/year 20% off birthday party package for child(ren) 20% off program fees Irons Oaks ropes course & climbing tower Individual ski rental at Irons Oaks (cross-country skiing) 457 Retirement Plan Participation in Illinois Municipal Retirement Fund - only available if required minimum hours are met (work more than 1,000 hours in a year). Paid CPR/AED training and certification. Additional benefits for facility employees only. Paid Leave Time Off