Casinos, Cook Dishes, Corporate Law, Cost Control, Establish Priorities, Food and Beverage Industry, Furniture, Gaming, Lift/Move 50 Pounds, Manual Dexterity, Mentoring, Multitasking, Organizational Skills, Restaurant, Sanitation, State Laws and Regulations, Waitressing
Job Title
Under the supervision of the Assistant Manager, a Restaurant Server provides exceptional personalized service and ensures all guests' needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Server will stay informed and know all Casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.
Essential Functions
- Creates an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
- Greeting each guest and provide superior guest service at for all company Food and Beverage operations.
- Must maintain pleasant and courteous attitude.
- Complete all opening and closing duties.
- Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
- Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation.
- Offer drinks and take food and beverage orders.
- Have basic knowledge of all house and call liquor.
- Serves meals to patrons according to established rules or etiquette, working in a family or formal setting.
- Check for quality after each course.
- Refill all drinks when needed.
- Maintain clean ashtrays.
- Buss tables as needed.
- Remove all dirty dishes and glassware from the guest's tables during and after each course.
- Totals bill, presents check, collects settlement, and takes payment to cashier.
- Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures.
- Transport dish cart to and from service station/steward's station.
- Stock server stations with all necessary items.
- Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations.
- Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
- Adhering to sanitation standards as outlined by State Law and company.
- Maximizing profit and guest satisfaction through effective cost controls.
- Adhere to all three-star standards.
- Work considerately with team members from all departments.
- Check out with supervisor before leaving at the end of your shift.
- Other departmental related duties and assignments as directed by management.
Non-Essential Job Functions
- Attend seminars when needed.
Education and/or Experience Requirements
(Related education and experience may be interchangeable on a year for year basis)
- High School diploma or G.E.D. equivalency preferred.
Additional Requirements (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
- Must successfully pass background check.
- Must be at least eighteen (18) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts.
Knowledge Of:
- Casino Food & Beverage experience preferred.
- Table service procedures and table etiquette.
- Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.
Ability To:
- Ability to move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Ability to obtain impressions through the eyes.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
- Ability to turn or twist body parts in a circular motion.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
Pay Range: $2 - $25