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Server

Village Inn Walker Group

  • Des Moines, Iowa
  • 30+ days ago

    Highlights

    Our Employee-centric restaurants with friendly service provided to all Guests seeks to create a positive cycle where satisfied and well-supported Employees contribute to our welcoming and enjoyable experience for our Guests. Position Overview: As a Server at our restaurant, you will be responsible for delivering a high-quality dining experience by providing exceptional service to guests within your assigned section.

    Numbers & Facts

    LocationDes Moines, Iowa

    Description

    Benefits:
    • Free uniforms
    • Opportunity for advancement
    • Paid time off
    • Wellness resources
    • Employee discounts
    Position Overview: As a Server at our restaurant, you will be responsible for delivering a high-quality dining experience by providing exceptional service to guests within your assigned section. This role demands efficiency, the ability to manage multiple tasks effectively, and a commitment to meeting the standards of our service protocol. 
    Responsibilities:
    • Deliver exceptional dining service that ensures guest satisfaction, addressing any needs or requests with urgency and professionalism.
    • Warmly greet guests upon arrival and engage with them using a positive, approachable demeanor.
    • Utilize problem-solving skills to gracefully handle guest concerns, providing solutions that prioritize guest satisfaction.
    • Provide knowledgeable responses to inquiries about the restaurant’s menu and ongoing promotions.
    • Effectively use promotional strategies to enhance guest experiences and boost sales.
    • Adhere to strict service steps, food allergy protocols, and special dietary restrictions to ensure guest safety and satisfaction.
    • Demonstrate proficiency in operating POS systems and handling various payment terminals.
    • Follow all health and safety regulations, maintain sanitation standards, and complete required training sessions such as alcohol awareness.
    • Maintain a collaborative attitude, working cohesively with team members and adhering to all restaurant policies outlined in the Employee Handbook.
    • Perform additional duties as required to ensure the restaurant operates smoothly.
    Key Qualifications:
    • Proven ability to provide efficient and friendly service to customers within a designated section, which may include multiple tables.
    • Skilled in accurately recording and settling guest orders and ensuring compliance with all financial transaction policies.
    • Availability to work flexible hours, including nights, weekends, and holidays.
    • Capable of safely carrying food and beverages and ensuring proper handling of all equipment and utensils.
    • Strong communication skills, with the capability to follow and understand both written and spoken instructions.
    • Able to effectively manage multiple tasks in a high-pressure environment.
    • Comfortable working in tight spaces with varying noise levels and temperatures.
    • Physical ability to stand and walk throughout the duration of the shift, carry weights of up to 50 pounds, and navigate potential tripping hazards.

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